Director, Employee Communications

About the team

Zillow’s Communications team is responsible for growing Zillow’s audience and building awareness of its innovative products and services. The team strengthens Zillow’s position as a thought leader in housing, technology, and real estate through earned and owned media channels.

About the role

We are hiring a Director of Employee Communications to help lead our employee communications team. A significant responsibility of this position will be reimagining and driving an employee communications strategy to better connect with the company’s 8,000+ employees with the goal of driving alignment and engagement for our distributed workforce.

The right candidate should be a driven, passionate, strategic, and out-front leader looking to work in a fast-paced, growing company.

The Director of Employee Communications will report to the Sr. Director, Real Estate & Employee Communications and will be an active player on the communications leadership team as well as a critical business partner to various leaders across a variety of organizations including HR, Tech and Sales.

The Director, Employee Communications must have an excellent understanding of Zillow’s strategy, an ability to communicate it clearly and effectively, knowledge of change management tools and practices, and the ability to encourage the confidence of the leadership team through their counsel.

Job Responsibilities:

• Strategic thought partner to company leadership including executives on company priorities and initiatives, providing communications counsel and strategy for broad internal Zillow Group employee base.
• Develop and scale an employee communications strategy crafted to serve a distributed, in alignment with the company’s CloudHQ strategy
• Developing and implementing communications strategies that creatively drive business objectives, culture and employee engagement
• Growing employee understanding of major strategic business initiatives
• Elevate visibility of company executives internally through executive communications strategy in close partnership with the Corporate Communications team
• Serving as a trusted liaison for multiple, sophisticated lines of business and providing counsel to executive leaders
• Building campaigns and strategic plans to drive engagement and action from employees
• Leading a team with a high volume of work and high impact to the company

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $167,900.00 - $268,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 12+ years of experience in communications with experience driving internal communications teams with a Bachelor's degree, preferably in Journalism, Communications or Marketing
• Can develop strategy, demonstrate initiative and secure buy-in from partners of all levels, including executive leadership
• Shown leadership experience leading internal teams as well as budgets to achieve success
• Excellent writer able to draft nuanced communications on a variety of topics; skilled communicator, with shown experience in business communications
• Ability to effectively navigate through ambiguity; decides and acts without having the picture totally defined; appropriately changes strategy in response to new information.
• Drives for results – makes things happen and conveys a sense of urgency.
• Passion for leadership and developing high impact teams.
• High standards for design and writing, utmost attention to detail, and ability to accelerate projects and multi-task
• Creative problem solver with a focus on solutions that bring company strategy and culture to life
• Committed to achieving goals and skilled in effective communication within the company, at all levels.
• Ability to execute work using different types of employee engagement channels (Slack, video, Zoom, slides, email, etc.)
• Strong experience speech/ghostwriting for executives and mentor speakers to excel
• Sensitivity, emotional intelligence and understanding for a diverse group of people across all levels, departments and geographies
• Entrepreneurial, collaborative, hands-on style, with an eye toward action and improvement
• Experience driving internal live, virtual and hybrid events with knowledge of live event production is a plus

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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