Director – Digital Product Delivery - Digital and Technology Partners - Hybrid/Remote

Director of Product Delivery - Digital and Technology Partners, Hybrid/Remote, Req#3018488

This position is a hybrid/remote position. Remote mainly with some onsite occasional.  Epic MyChart or other Epic experience is strongly preferred.

The Director of Product Delivery provides leadership, vision, planning and management to their product area. They will support and deliver the product vision that supports Digital Experience goals. ​ The Director will have the opportunity to drive innovation and directly impact the Patient and Workforce digital experiences. 

The ideal candidate for this role has an exemplary track record of leading product teams in healthcare and possesses exceptional product management skills and a proven track record of driving customer-led product innovation and growth.  The ideal candidate for this role must be a passionate, team-oriented problem solver who approaches the role with a general manager mentality, waking up every day thinking about the strategy, vision, and growth of our healthcare business. ​The candidate should possess high emotional intelligence, strong communication skills, and ability to make difficult decisions considering all factors.

The ideal candidate has the following qualifications:

• Ability to think strategically and understand the bigger picture, with a mindset that balances business priorities and customer priorities/expectations
• Ability to develop and articulate well thought out business cases and their financial / bottom line impacts
• Experience and understanding of Agile development methodologies
• Superb communication skills and an ability to create clarity from ambiguity
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

1.    Lead, mentor, and inspire a talented team of Product Owners.
2.    Partner with Digital Experience Lab and Studio leadership to establish the product vision and strategy for the portfolio.
3.    Define goals and success with clearly measurable Objectives and Key Results.
4.    Implement best-in-class product development and management practices.
5.    Develop product roadmaps and build alignment across product teams, cross-functional partners, and executive stakeholders.
6.    Manage delivery scope, resources, and financials, and ensuring alignment between the product priorities/roadmaps and the product engineering delivery plans
7.    Communicate concisely, influence outcomes, and rally support from senior leadership across all functions.
8.    Foster a culture of innovation, collaboration, and continuous improvement.
9.    Manage a strong, highly functioning team with responsibilities including recruitment, hiring, performance management, professional career development, and building and fostering trust.
10.    Execute operational management and change readiness activities
11.    Complete required continuous training and education, including department specific requirements.    
12.    Assist in the development of organization-wide systems standards (hardware, software, network systems) policies and procedures. 
 

• Bachelors degree in Business Administration and/or Information Systems with course work in Computer Science or equivalent; Masters preferred.
• 5 years of progressive information systems management experience preferably in a health care field.
• 8+ years experience or equivalent expertise in product delivery or a relevant domain area, strongly preferred
• Experience with Epic or Epic MyChart a plus; strongly preferred
• Epic Certification a plus – MyChart or related module strongly preferred
   

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $143,858.00 - $239,662.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 272 - DTP Applications Technical and Interoperability - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

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