Director Delivery Shared Services

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Director Delivery Shared Services is an accountable delivery leader with deep expertise in Medicaid healthcare technology solutions and a comprehensive understanding of the SDLC and ITIL best practices for software delivery and support. This leader has a consistent track record of exceeding expectations for quality, velocity of solution delivery, and SLA attainment, with a measurable ability to maximize resource utilization and optimize profitability.

Your role in our mission

•    Partners with Vice President of Shared Services to create a new shared service team focused on one set of Medicaid solutions and services.
•    Sets direction to ensure accountable delivery on shared service commitments, collaborating across peer teams on governing process consistency and adherence.
•    Sets direction with direct report team, ensuring completion of work assignment and understanding of / adherence to established company policies and procedures.
•    Oversees business activities to ensure a high standard of professional excellence is maintained among staff members.
•    Directs business function including approval of overall project plan, budgets, and work breakdown structure.
•    Partners with Account Delivery, infrastructure, and Account leadership to address critical issues, including both appropriate delegation and direct hand-on involvement.
•    Establishes and implements short- and long-term strategies to deliver shared services to account delivery team within reasonable schedules and budgets.
•    Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel. 
•    Communicates broadly to help ensure overall coordination for cross-functional teams.
•    Works closely with Account Delivery to ensure client needs are met.
•    Works with Finance and Account Delivery to follow charge-back process and resource demand management.
•    Effectively integrates offshore resources into formal work management processes.
•    Effectively manages third-party staffing and COTS solution providers to Gainwell objectives.  

What we're looking for

• Master's degree or equivalent combination of education and experience
• Master's degree in related field preferred
• Fifteen or more years of experience in healthcare software delivery and support
• Ten or more years of experience in SDLC processes
• Ten or more years of supervisory or management experience
• Experience working with concepts, practices, and procedures related to software delivery and support
• Experience working with the management of various forms of financial and budget tracking/adherence
• Experience with departmental transformation, including people, process, and technology
• Track record of accountable delivery of large project scope, within committed timeline and budget

What you should expect in this role

• This position is 100% remote with up to 15% travel annually.

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This posting is intended for pipelining. We will accept applications on an ongoing basis.

The pay range for this position is $127,400 - $182,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.