Director, Delivery Enablement - IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance clients. We’re a business unit within Milliman, Inc., a respected consultancy with offices around the world. We

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

IntelliScript’s Information Technology has been a key part of our success and is critical to our future. In this position, your leadership will be critical to continue to drive our organizational transformation, by advancing our product delivery practices, supporting critical third-party applications, supporting effective management of IT workforce management strategy, budget, and communication practices.

The Director, Delivery Enablement will play a pivotal role in steering the IntelliScript organization toward achieving operational excellence through matured delivery processes and enhanced approaches to key initiatives. Prior experience leading organizational adoption by leveraging the Scaled Agile Framework (SAFe) as an approach for product development and delivery, as well as complementary project and program management frameworks and tools for management of other key initiatives, will be crucial.  In this role, the ability to influence at all levels of the organization through a combination of deep technical and process knowledge as well as organizational and communication savvy are key to success.  The ideal candidate will be passionate about fostering an environment that encourages innovation, process improvement, and organizational change management, ensuring that our delivery teams are well-supported, and our organization continues to realize sustainable growth.

What you’ll be doing

• Guide and mature organizational capabilities aimed at advancing business agility of product portfolio through formal and informal education, coaching, and consultation, while providing adaptability within the SAFe framework that allows teams to deliver business value without compromising enterprise standards
• Spearhead the refinement and maturation of portfolio and program management tools and framework, catering to the evolving needs of the organization
• Establish, benchmark and drive maturity across established metrics focused on business growth through delivery of quality products.
• Ensure the overall technology budget and organizational strategy are in alignment, and monitor performance against the budget
• Act in a player-coach capacity, providing coaching and guidance to peers across the organization and delivery teams on an ongoing basis to ensure effective and timely execution of key initiatives
• Collaborate with peers across IT leadership to ensure the proper structure, roles, responsibilities, and training is in place to set our teams up for success in achieving organizational goals
• Establish communication goals and processes for internal IT departmental communication, cross-team communication
• Collaborate effectively with cross-discipline leaders to drive the best business outcomes (Product, Operations, Data, Client Relationship Management, Solutions Consulting, Sales, etc.)
• Utilize deep knowledge of Jira and its capabilities to enhance our portfolio, program, and project management effectiveness
• Extend existing third party application support to encompass third-party applications critical to IntelliScript operations

What we need

• 10+ years of relevant experience successfully leading programs focused on delivering complex product features to market
• Experience leveraging the Scaled Agile Framework (SAFe) as an approach for product development and delivery
• Flexible “can do” leadership style, ability to effectively assesses a situation and use the right tools and influence to drive resolution
• Proven track record of successfully delivering large, complex, enterprise technology initiatives
• Excellent communication skills that allow for effective, solution focused interactions with teams and leaders at all levels of the organization
• Proven experience setting and achieving metrics and objectives that are consistent with the organization’s strategy and team financial objectives
• Ability to navigate difficult situations and surprises with ease through calm, effective communication, collaboration and focus on results

What you bring to the table

• Loves to learn and takes every opportunity given to develop knowledge and skills
• Adapt to an established process, able to move work along to successful outcomes.
• Coach, mentor, and motivate others to meet the organization’s goals
• Provide an inclusive and positive team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional development
• Convey confidence in employees' ability to be successful
• Ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problems
• Verify important details, ensure there are no surprises or gaps in needed information
• Generate new approaches to problems or innovations to established approaches; think and look outside the box
• Ability to deal effectively with abstract, conceptual ideas – turning them into actionable strategies
• Clearly demonstrates the ability to evaluate information using a variety of proven methods and techniques
• Application of knowledge and skills needed to perform effectively in a specific job or group of jobs within the organization
• Detail oriented with excellent verbal and written communication skills
• Accountable to themselves and others for performance and professionalism

Wish list

• Continued education and/or advanced degree(s)
• Experience in environments subject to HIPAA and/or PCI regulations
• Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry

 Location

This role is based out of the Milliman office in Brookfield, WI, but candidates hired into this role may work remotely anywhere in the US. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed.

The salary range for this position is $134,000 - $272,000 depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, certifications, location, etc. In addition, we offer a significant performance-based bonus plan, profit sharing, and generous benefits.

Milliman Benefits

At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage

• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs  

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The expected application deadline for this job is July 31, 2024.