Director, Data Governance

Ready to be a Titan?

The Director of Data Governance is a leader with a strategic vision, responsible for establishing and implementing a robust data governance framework across ServiceTitan's SaaS platform. With a primary focus on data quality and a deep understanding of the operational landscape, this role will lead a team of data governance professionals to ensure the accuracy, consistency, and trustworthiness of data assets. The first focus of the team will be improving data quality in our billing data but then it will expand to include all customer data that impacts sales, post sales, and our financial processes. 

What you'll do:

• Provide manager-doer leadership to the 3 person data governance team, ensuring that data governance initiatives are executed effectively and efficiently.

• Develop and implement a comprehensive data governance strategy aligned with ServiceTitan's business goals and operational needs.

• Champion data governance best practices within the Operations Data team, ensuring data integrity, compliance, and continuous improvement.

• Collaborate with data stewards to identify and resolve data quality issues, implementing proactive data quality controls.

• Establish key data quality metrics and reporting mechanisms, providing insights to stakeholders on data health.

• Drive data quality improvement initiatives, leveraging data profiling, cleansing, and data quality tools such as SQL, dbt, Monte Carlo, and others.

• Work with stakeholders to identify the root cause of data quality issues and create plans to fix them. 

• Partner with data and analytics teams to optimize data usage and support business objectives (e.g. setting the definitions for what values key fields can have).

• Stay abreast of emerging data governance trends and advise senior leadership on strategic data governance matters.

• Oversee compliance, legal, classification (inc PII) and cataloguing of existing data
   

What you'll bring:

• Bachelor's degree in computer science, information systems, or a related field.

• 10+ years of experience in data governance or a related field, with a proven track record of leadership.

• Deep understanding of operational data and its impact on business processes.

• Expertise in data quality management and data governance frameworks.

• Experience with data profiling, data cleansing, and data quality tools, including SQL, dbt, and Monte Carlo.

• Strong knowledge of Salesforce and its data model, particularly billing data.

• Exceptional communication, interpersonal, and leadership skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong analytical, problem-solving, and strategic thinking skills.

• Preferred Skills:

• Familiarity with a broad suite of data lineage and data discovery tools.

• Experience with data anonymization and data masking techniques.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $244,000 USD - $326,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. Apply