Director, Customer Partner

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

 

As our Director, Customer Partner you will work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified. Every day you will oversee staff and collaborate with multiple stakeholders to carry out key objectives. To thrive in this role, you must execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation. 

 

Here’s what you will experience working as a Director, Customer Partner: 

• Responsible for day-to-day leadership and management of end-to-end or co-managed revenue cycle engagement.

• Support internal efforts to improve KLAS and NPS scores and related activities.

• Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the specific client’s need but also across other R1 clients.

•  Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s).

 

 Required Skills: 

•  At least 8-10 years of operational experience with at least 4+ years in progressive leadership roles.

For this US-based position, the base pay range is $109,118.00 - $187,269.24 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 20.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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