Director, CRM Conversion

Overview: The Director of CRM Conversion will have a strong background in customer relationship management (CRM) and will be responsible for leading the development and implementation of CRM solutions that align with our business objectives and deliver an exceptional customer experience. The Director of CRM Conversion will work closely with business stakeholders to identify and understand their CRM requirements and will collaborate with other departments to ensure the integration of CRM solutions with other business systems.

Job Responsibilities

• Guide discovery for project deliverables including software configuration, custom development, and integration.
• Analyze client needs and business processes. Identify functional and technical requirements needed to meet the client’s goals.
• Develop and execute a comprehensive CRM strategy that aligns with our business objectives and delivers an exceptional customer experience.
• Define and prioritize CRM initiatives based on business needs and customer feedback.
• Work closely with business stakeholders to identify and understand their CRM requirements.
• Develop and maintain a deep understanding of CRM technology trends and best practices.
• Work closely with other departments to ensure the integration of CRM solutions with other business systems.
• Develop and maintain a CRM roadmap that outlines the short-term and long-term vision for CRM solutions.
• Oversee the development and maintenance of the CRM data model and ensure data accuracy and consistency.
• Develop and maintain CRM documentation and user manuals.
• Collaborate with other departments to identify opportunities to leverage CRM data for business insights and analytics.
• Ensure that CRM solutions comply with regulatory requirements and data privacy policies.
• Develop and maintain relationships with CRM vendors and service providers.
• The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time

Relevant skills and experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• 10+ years of experience in CRM development and implementation.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, Blackbaud, etc.
• Experience with CRM data modeling and integration.
• Highly analytical, technically proficient, and able to learn new tools and software quickly.
• Drive to solve problems efficiently, creatively, and independently.
• Ability to collaborate with colleagues for broader solutioning of client/project needs.
• Proficiency with Microsoft Office applications and relational database applications. 
• Professional proficiency in written and spoken communication, sufficient to communicate with both technical and non-technical stakeholders and staff effectively and accurately through all levels of the organization. 
• Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging. 

Salary range for this role is $155,000 to $170,000 per year, depending on experience.
Zuri Group is a safe, inclusive workplace for people of all backgrounds and walks of life. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities. Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we suggest, please apply anyway. We value potential, curiosity, and willingness to learn, and we are committed to providing training and support to help our employees grow and develop their skills.
BenefitsFull-time employees have access to the following:- Medical, Dental, and Vision insurance, some plans covered 100% by Zuri Group.- Health Savings Account (HSA) contribution by Zuri Group on eligible plans.- Basic Life Insurance provided by Zuri Group.- Group plans for voluntary coverage including Short-Term Disability, Long-Term Disability, Life, Accident, Critical Illness, and Supplemental Vision.- 401(k) Plan with 3% employer contribution.- Flexible Spending Accounts (FSA) for health and dependent care expenses.- Company cell-phone plans and work-from-home equipment.- Wellness program and an emphasis on work-life balance.- Continuing education time and reimbursement.
LocationWe are currently working remotely with no return to office date. Applicants may reside in the following states: AR, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MO, NE, NH, NJ, NV, OR, PA, SC, TN, TX, VA, WI, WV. Due to FL legislation, Zuri Group is required to participate in e-verify. Apply