Director - Credential Verification Office

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: Remote / Monday - Friday

Position Summary

The Director of the MultiCare System Credentials Verification Office (CVO), is responsible for the overall management of the credentialing, primary source and data verification processes within the Medical Staff Services Department which provides operational support to the medical staff organizations for the Puget Sound and Inland Northwest Regions of MultiCare. The Director is also responsible for developing and maintaining open communication with the hospitals’ Chief Medical Officers (CMOs) regarding credentialing expectations and operations.

The Director position will function in a hybrid work environment, carrying out job responsibilities in part remotely and in part onsite. The Director will oversee a staff that also works in both regions remotely and on-site as necessary. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

• Bachelor’s degree in Health Care Administration or related field
• NAMSS Certification as a CPCS and/or CPMSM required (maintenance of certification required)
• Five (5) to seven (7) years of working experience in credentialing verification departments, with three (3) to five (5) years as a manager or director for a system-wide CVO
• Knowledge of and working experience with ECHO database on-line application process for CVO operations, all Office applications
• Experience in a Joint Commission accredited health system with expertise in the privileging and credentialing components, the ability to oversee privilege reviews and revisions when needed, and act as resource to the staff, medical staff leadership for credentialing verification process during the routine processing of initial credentialing and re-credentialing processes
• Experience with process improvement methodology in addition to excellent management, critical thinking, problem solving, and conflict management skills

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our caregivers
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $99,549.00 - $143,229.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

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