Director, Communications Compliance

Humana’s Marketing organization is seeking a Production Director that is experienced with Communications Compliance to join the Marketing, Regulatory and Operational Communications Team working remote anywhere in the US. As the Director, you will oversee ADA Compliance needs, integrally involved in Stars work to ensure appropriate solutions in place for over the phone language interpretation as well as American Sign Language Interpretation. Additionally, you will oversee the creation and production of Medicare and Medicaid operational and regulatory letters (approx. 3K).

Key Role Functions

• Lead and develop a team of approx. 4 direct reports which will include engagement, well-being, and individual development plan creation, refining, and execution, with the goal of building and maintaining a high-performing team

• Collaborate with internal clients on preformatted periodic publications such as quarterly reports Manage relations with printers, designers, and other vendors

• Counsel others on production techniques and processes.

• Make decisions related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance

• Provide input into functions strategy

Required Qualifications

• Bachelor’s degree

• 7+ years of people management

• 5+ years of proven experience in a compliance, or regulatory role in health insurance

• Medicaid and/or Medicare experience

• Vendor management experience to include pricing negotiations, along with service level agreement (SLA) creation and deployment

• Experience managing a multi-million-dollar budget

• Demonstrated organizational skills, ability to simultaneously lead multiple projects at once, and ability to ensure deliverables are timely and accurate

• Experience driving and implementation of business processes; project management

• Demonstrated ability in building and maintaining positive cross-functional relationships and facilitating and consulting across teams

• Excellent communication and interpersonal skills including a strong ability to create positive and professional business relationships with compliance, legal and operational teams

• Experience in presenting project updates and status to senior level leadership

Preferred Qualifications

• Master’s degree

• Experience with ADA requirements a plus

• Solid understanding of Humana's operations, technology, communications, processes and interconnectivity between them

• Program Design experience

• Six Sigma and/or PMP certification

Additional Information 

• This is a nationwide remote role that will operate on EST business hours

• This position requires quarterly overnight travel depending on business needs

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or …