Director, Commercial Learning and Development - (Program Management Leadership L & D)

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Director, Commercial Learning and Development (Remote)

Full time, United States

Using your experience managing people and results within the travel industry, preferably for a TMC, and with a thorough first-hand knowledge of travel agency operations, the Director, Commercial Learning and Development will not only be instrumental in building a department from the ground up but also have the unique opportunity to shape its future as it continues to evolve. This role is pivotal in driving our collective performance goals, and we are seeking a visionary leader who can create and implement the roadmap to guide us there.

As the Director, Commercial Learning and Development, you will not work in isolation. Through your efforts and in close collaboration with key business partners, including People and Culture leaders, you will strategically deliver innovative, interactive, and engaging learning experiences. This collaborative approach ensures that our business has the tools, knowledge, and skills to meet our people's and valued clients' changing needs.

After initial training, the director will continue to mentor and guide team members to ensure the trainees can implement, maintain, and improve on results using their learned body of knowledge.

As a Director, Commercial Learning and Development, you will

• Develop and execute a strategic learning and development roadmap aligned with the company's commercial objectives, focusing on new hire development and enhancing proficiency in travel technology and services, revenue growth, and strategic client relationships.
• Build a corporate learning and development organization and lead a team of professionals responsible for designing and delivering training programs to support the development of commercial skills and competencies across the organization.
• Collaborate closely with commercial leadership, product management, and technology teams to identify learning needs, prioritize initiatives, and ensure alignment with business priorities and objectives.
• Stay abreast of industry trends, emerging technologies, and best practices in corporate travel, NDC, and travel technology, and incorporate relevant updates into learning content and curriculum.
• Drive the adoption and integration of new learning tools, platforms, and technologies to enhance learning delivery and engagement, leveraging innovative approaches such as e-learning, gamification, and virtual classrooms.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness and impact of learning programs on business outcomes and use data-driven insights to drive continuous improvement and innovation.
• Serve as a trusted advisor and subject matter expert on commercial learning and development, providing guidance, support, and thought leadership to stakeholders across the organization.

About you

• College degree in a learning & development field preferred or equivalent work experiences
• Experience managing people and results within the travel industry, preferably for a TMC, with a thorough first-hand knowledge of travel agency operations, REQUIRED.
• Proven strategic planning and execution skills
• Proficiency in Learning Management Systems (LMS)
• Knowledge of word processing, spreadsheets, presentations, and email software is required.  Microsoft Office applications preferred
• Ability to travel within the region and internationally as needed

About us 

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.  

Your life at BCD 

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.  

You’ll be offered 

• Flexible working hours and work-from-home or remote opportunities  

• Opportunities to grow your skillset and career 

• Generous vacation days so you can rest and recharge 

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools 

• Travel industry professional perks and discounts 

• Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year! 

• An inclusive work environment where diversity is celebrated 

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Learning and Development is between $90,000 and $125,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Interested?  

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

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