Director, Clinical Quality and Safety

Job Title: Director, Clinical Quality & Safety

Location: Bay Area or Austin, TX preferred; Seattle, Denver, Chicago, Boston, New York City, or Atlanta considered - Remote

About the Company 

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

The Director, Clinical Quality and Safety will be responsible for designing and implementing quality and safety initiatives for Wheel’s telemedicine programs supporting chronic condition management and urgent care. You'll ensure high clinical standards and enhance patient safety by identifying areas for improvement and spearheading quality improvement and quality assurance programs. Success in this role will require an experienced clinical quality leader who is astute at implementing quality programs and tracking patient outcomes in longitudinal care programs, while understanding the broader clinical contexts and the unique considerations of a telemedicine environment. It will also require flexibility and the ability to thrive in a fast-moving environment. 

What You'll Do

• Quality Improvement

  • Work closely with the rest of the clinical team to proactively identify key areas impacting overall quality and clinician performance.

  • Ensure appropriate scoping of options for remediation of process, platform, or system issues impacting quality and prioritize requests for remediation with cross-functional teams.

  • Collaborate with Network Operations as well as R&D (product, engineering) on improvements to enhance clinical quality and the efficiency of care delivery. 

• Quality Assurance

  • Manage the Quality Assurance Committee (QAC) which evaluates clinician performance and ensures consistent quality across programs.

  • Build out existing Quality Assurance processes to support the growing complexity of care delivery at Wheel.

  • Oversee the chart audit process to assess and monitor clinical performance and identify areas for improvement.

  • Draft, periodically revise, and enforce safety policies and procedures to minimize risks during telehealth consultations.

  • Investigate incidents and implement corrective actions to prevent recurrence.

  • Escalate issues to Clinical Management and Wheel Health management team as appropriate.

• Metrics Tracking and Reporting

  • Identify key clinical outcomes, quality, safety, and efficiency metrics and work cross-functionally to institute tracking processes within the platform and programs.

  • Develop rigorous framework and best practices …