Director, Clinical Quality and Safety

Job Title: Director, Clinical Quality & Safety

Location: Bay Area or Austin, TX preferred; Seattle, Denver, Chicago, Boston, New York City, or Atlanta considered - Remote

About the Company 

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

The Director, Clinical Quality and Safety will be responsible for designing and implementing quality and safety initiatives for Wheel’s telemedicine programs supporting chronic condition management and urgent care. You'll ensure high clinical standards and enhance patient safety by identifying areas for improvement and spearheading quality improvement and quality assurance programs. Success in this role will require an experienced clinical quality leader who is astute at implementing quality programs and tracking patient outcomes in longitudinal care programs, while understanding the broader clinical contexts and the unique considerations of a telemedicine environment. It will also require flexibility and the ability to thrive in a fast-moving environment. 

What You'll Do

• Quality Improvement

  • Work closely with the rest of the clinical team to proactively identify key areas impacting overall quality and clinician performance.

  • Ensure appropriate scoping of options for remediation of process, platform, or system issues impacting quality and prioritize requests for remediation with cross-functional teams.

  • Collaborate with Network Operations as well as R&D (product, engineering) on improvements to enhance clinical quality and the efficiency of care delivery. 

• Quality Assurance

  • Manage the Quality Assurance Committee (QAC) which evaluates clinician performance and ensures consistent quality across programs.

  • Build out existing Quality Assurance processes to support the growing complexity of care delivery at Wheel.

  • Oversee the chart audit process to assess and monitor clinical performance and identify areas for improvement.

  • Draft, periodically revise, and enforce safety policies and procedures to minimize risks during telehealth consultations.

  • Investigate incidents and implement corrective actions to prevent recurrence.

  • Escalate issues to Clinical Management and Wheel Health management team as appropriate.

• Metrics Tracking and Reporting

  • Identify key clinical outcomes, quality, safety, and efficiency metrics and work cross-functionally to institute tracking processes within the platform and programs.

  • Develop rigorous framework and best practices for client-facing quality reporting.

  • Collaborate closely with the Customer Success team on client reporting and QBRs on quality with respect to system/platform level and clinician level issues.

  • Serve as the clinical quality liaison with customers, identifying and collaborating on improvement opportunities and projects.

Who You Are

• Masters degree in healthcare related field required.

• Minimum 5 years of experience in healthcare quality management, telehealth experience preferred.

• Minimum 5 years of experience as a clinician directly caring for patients preferred.

• Demonstrated experience in developing Clinical Quality processes, metrics, and guidelines.

• Experience in clinical quality improvement methodologies.

• Experience managing projects from inception to completion.

• Strong interpersonal skills and the ability to effectively communicate across the 

• organization.

• Expert in quality management tools.

Salary and Perks

Pay Range: $133,000 - 189,000 base compensation plus a leadership bonus.

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. The role will remain open until (February 15, 2025). Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline. 

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision 

• Ancillary: Life, Short and Long Term Disability (no cost). 

• Highlighted Perks

  • 401K plus match

  • Flexible PTO

  • Parental Leave

  • Stock options

  • Additional memberships and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.