Director, Clinical Operations - Remote - United States

About the Director, Clinical Operations at Headspace:

Headspace’s mission is to create a world where mental health is never an obstacle. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety. 

We are a fast-paced environment, learning and evolving quickly, so we can provide the best support possible to our members. This role requires you to be adaptable, flexible, and friendly to a growth mindset. Our culture is extremely supportive, passionate and committed. We’re willing to go above and beyond to reach our goals, to step in and help each other out across all teams, and to give and receive feedback graciously.

The Director of Clinical Operations will be supporting clinical scale by reporting into our VP of Marketplace and helping to develop and drive operational builds to improve people, process, and systems improvements across our clinical care delivery system. Through a strategic and tactical lens, you will be supporting opportunities to scale our clinical network by driving process and tooling improvements for our clinical teams.

This role is highly cross-functional and collaborative in nature, and will require close partnership with various functions across the org. In addition, a mastery of operational processes – from project management to owning KPIs, and engaging in complex problem-solving to support efficiency and scaling in a fast-growth environment.

What you will do:

• Reports to VP of Marketplace and partners with cross-functional leaders (Care Services, Operations, Product, Eng, Data, People plus others) to drive clinical operational builds
• Oversees Clinical Operations team and partners directly with our Therapy and Psychiatry leadership teams
• Provides leadership in recommending, developing, planning and implementing process and …