Director-Clinical Education and Training (Full-Time Remote, North Carolina Based)

The Director of Clinical Education and Training is responsible for the development, implementation, delivery and management of clinical education programs for Alliance Health Plan. This role is accountable for overseeing the development and implementation of course content and curriculums to train and update skills and knowledge of clinical staff. This includes the educational components of care management orientation and clinical competencies related to care management delivery. 

The aim of this role is to develop a competent, efficient, and productive clinical facing workforce comprised of employees who are fully engaged in performing their responsibilities. This position will facilitate inter-departmental workgroups and interact with various stakeholders to ensure all course material is aligned with Alliance’s standards and all the regulatory and contractual requirements. 

This is a full-time remote position. The successful candidate must reside in North Carolina and be willing to come onsite for meetings at the Home office (Morrisville, NC) as needed.

Responsibilities & Duties

Program Development, Implementation and Monitoring

• Design and implement clinical education strategies to enhance and optimize learning experience for clinical staff
• Create methodology for skills and competencies assessments and gap mitigations for clinical staff
• Spearhead the process for obtaining CEU accreditation for the organization; maintains all the necessary requirements related to the accreditation 
• Assure alignment between trainings curriculum and contractual, regulatory and legal requirements
• Collect and analyze data from stakeholders to determine best practices for education programs
• Provide input to strategic decisions that affect the functional area of responsibility
• Proactively identifies risks and gaps and facilitates mitigations, resolution, tracking, and communication strategies to stakeholders and cross-functional leadership
• Ensure trainings includes opportunities for participants to actively engage in the training process
• Design trainings that are usable and accessible
• Evaluate trainings, and use the evaluation results to drive improvements
• Oversee the clinical learning management system as necessary

Communication and Support

• Provide follow-up support to training participants
• Create standardized documents based on departmental needs and trainings, aligned with Alliance’s established standards
• Ensure that trainings provides participants with an opportunity to assess what they have learned
• Creates, maintains, and controls a library of educational slides and resources

Project Management

• Project manage multiple initiatives by defining the scope, risk identification, resource allocation, cost-benefit analysis and facilitation based on established project management techniques
• Develop, maintain, …