Director Business Relationship Management – Commercial & Service to Cash

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com. 

As IT Business Relationship Manager, you will be responsible for managing and sustaining IT’s relationship with the key commercial business areas of Pools, Global Service to Cash (STC) and others.  You will effectively partner with these areas to ensure Solenis’ technology helps them drive the right business outcomes.  This role is responsible for understanding the end-to-end business processes in pools commercial vertical, global service to cash and other areas as needed and partnering with the aligned technical teams to drive solutions for these businesses’ key stakeholders.  As such, strong partnering skills and business acumen along with an understanding of the technology areas is needed.

This role will also take a key part in integration projects to ensure any integrated company’s commercial and STC processes and data function correctly within Solenis’ technology environment.

While primarily responsible for the IT business relationship, this role also has a responsibility to ensure the projects and demands from the business are the right decisions for the organization overall and meets KPIs and ROI requirements.  As such, this role will be partnering closely with our technical teams including SAP, SFDC, Vistex, Masterdata and other technical teams.  In addition, this role is responsible for following the organizations project management governance processes and ensuring the PMO teams are aligned to all key decisions from the business.

This role requires strong stakeholder management skills, business acumen, strong technical skills, understanding of SAP processes, SFDC commercial processes and master data, and excellent communication skills.

Business Partnership and Integrations

• Build and leverage relationships with assigned key business stakeholders in assigned commercial verticals and global service to cash process areas. Participate in business meetings pertaining business strategy, project planning and project implementations.  Act as the key liaison between the business and IT.  Act on behalf of the service to cash teams and commercial teams to solve key business issues through the IT processes and technical teams.  Review demand, projects, tasks and deliverables frequently and change priorities or scope in coordination with ever-changing customer’s needs.
• Partner with the PMO, Architecture and technical teams to identify and architect technology solutions to solve business problems.
• Lead business workstreams of larger enterprise projects including integrations.  This includes working across the business and IT to ensure integrated company’s processes works correctly in Solenis systems
• Understand business issues and help provide insights into solving those issues through technology.  Conduct meetings with business leaders to create business (functional and non-functional) requirements.
• Define project requirements by identifying project milestones, phases, and elements; forming project team and establishing project budget .

Experience/qualifications:

• Bachelor’s Degree in Computer Science, Business or comparable.
• Number of years in a role 7 -10 years
• Strong project management skills.
• Strong collaboration, consultative, and analytical skills.
• Strong stakeholder management skills, business acumen
• Strong organization and business communications skills (oral and written) are required.
• Strong computer skills in Microsoft products, Word, Excel, and PowerPoint.
• Experience with SFDC, digital offerings, customer service and commercia processes.
• Experience with Masterdata and data integrations a plus.

#LI-remote

This role will be remote but will require 20% travel, mostly to the Wilmington DE office.

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

 

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com

The expected compensation range for this position is between $178,950.00 and $250,530.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law. Apply