Director, Automation

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The Opportunity

The Group Functions Technology team is the primary IT delivery partner for multiple corporate areas, accelerating business capabilities to enable productivity and employee experience globally. The functions supported by GFT include:

• Corp. Finance & Capital Management
• Actuarial & Reinsurance
• Global Risk Mgmt.
• Law, Compliance, Gov’t Relations
• Audit & Advisory Services
• HR & Communications
• Global Operations (incl. Procurement, Corp. Real Estate, and Treasury)
• Corp. Marketing

The position of Director of Automation plays a leadership role within GFT,  and will report to the VP, Technology Strategy & Operations, leading a team of 16 members to enable and govern automation technology leveraging Microsoft Power Platform and Automation Anywhere.

Responsibilities

• Provide direct oversight of automation workflow tech leads following software development lifecycle best practices, serving Group Functions (incl. GBS) and other Manulife stakeholders
• Oversee automation architecture and engineering design, review, and governance
• Management of vendor relationships, e.g., Microsoft, partnering with other IT stakeholders such as ETS
• Establish and refine global best practices and development standards for the Automation COE
• Provide governance over and review of pipeline (intake) of automation ideas / use cases for GBS

• Help develop a workforce of the future by providing coaching, succession planning, recruitment, resource management, team leadership, and input into performance and development plans
• Partner with HR and leaders to hire the right people in the right jobs to align individual capabilities with job requirements and Automation COE goals
• Provide leadership to influence employee engagement to the organization, to the team, and to their role
• Create a positive work environment and being an effective role model by championing Manulife’s mission, vision and values

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters. …