Director AI

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

Join Constant Contact as our Head of AI to lead our AI engineering effort! This technical leadership role will lead the AI/ML engineering teams and work closely with Product to identify opportunities for AI integration, prioritize cutting-edge projects, and ensure successful delivery of AI/ML solutions that enhance our digital marketing product for small and medium businesses. We’re looking for someone who possesses a strong technical background in AI and machine learning, as well as a strategic mindset to drive business growth through technological advancements in AI.

What you’ll do:

• Develop and execute a comprehensive AI strategy and vision combining Generative AI, analytics, and data to drive technical innovations and magical product experiences.
• Design, architect, and aid in the delivery of AI solutions through to production deployment as an integral part of our engineering team.
• Identify key areas where AI can provide competitive advantages and improve marketing outcomes for small to medium businesses.
• Define best AI/ML practices and AI lifecycle and ensure data privacy and security are maintained while implementing AI solutions.
• Collaborate with Engineering and Product teams to integrate AI capabilities into existing and new product features.
• Communicate AI strategies, progress, and results to executive leadership and key stakeholders.

Who you are:

• Master’s or PhD in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• Extensive experience (8+ years) working to deliver complex software engineering initiatives.
• At least 5 years experience in machine learning/data science, with a proven track record of delivering successful AI/ML projects.
• Deep knowledge of AI/ML technologies, frameworks, and tools and up-to-date understanding of the latest trends in AI.
• Experience with LLM applications, including prompt engineering, RAG, agents.
• Proficiency in Python for AI/ML and API implementation.
• Experience with AWS cloud services.
• Demonstrated experience in working with large datasets and data analytics.
• Demonstrated leadership skills with experience managing and mentoring technical teams.
• Excellent project management and organizational skills.
• Exceptional communication and interpersonal skills.

#LI-HK1 #LI-Remote

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$172,400—$215,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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