Director, Access and Capacity Planning

AT A GLANCE

We are seeking to hire an Access and Capacity Planning Director to support multiple lines of business delivering healthcare services to members across the country. This role will work cross-departmentally with operational, financial, clinical, engineering, and product leaders to ensure our members receive best-in-class access to care across all of our markets and services. Reporting to the Senior Director of Clinical Operations, you will design and deliver access and capacity planning to support our teams through rapid growth and change. Specifically, you will build the infrastructure and lead ongoing efforts to address member access, capacity planning, strategic forecasting, and workforce planning.

What You’ll Do

• Build the infrastructure to develop and implement capacity planning framework and capabilities. Lead ongoing capacity planning, providing actionable insights into performance across the portfolio of services.
• Develop tools to track initiatives, dependencies and mitigation plans to increase capacity, demand and decrease cost of care.
• Develop and manage operational capacity models for short and long-term planning across nationwide clinical and coaching services. Create centralized plans and related tools to enable operations to identify and manage dependencies and risks. Identify opportunities for automation.
• Guide senior leaders to help them make informed decisions about their workforce, capacity, deployment and schedule design. Educate and influence senior leadership in executing hiring plans, deploying staff optimally to support demand.
• Partner with Finance to balance cost efficiency with operational, technical, and product considerations.
• Support leaders in optimizing staffing plans and deployment to meet service line standards (SLAs), management models and demand
• Drive operational innovations and improvements through pilots and other testing to implement and evaluate new patient access opportunities.
• Collaborate with growth, finance, business operations, and data science teams to develop demand forecasting models. Leverage demand trends, conversion drivers and experience levers to improve access and utilization.
• Support product innovation to automate capacity and demand planning and forecasting models and integrate and automate demand/capacity processes into core systems.
• Identify capacity-related issues proactively and work with cross-functional teams to define and implement solutions.

What We’re Looking For

• 5+years of experience in quantitative research or analysis, preferably within healthcare industry
• 5+ years of direct experience in workforce planning, capacity management, or related fields
• 5+ years of direct experience building forecasting and/or planning models in software applications like excel or more advanced
• Background in mathematics, data science, computer science, economics, operations research or related field
• Experience translating key performance indicators and recommendations to senior leaders
• Experience pairing data from external sources (e.g., NPS, health outcomes, etc.) with internal operations data to improve overall patient/member experience.
• Strong commitment to exceptional consumer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment

Bonus

• Analysis experience in Healthcare Operations, preferably in Patient Access
• Capacity Planning experience with B2B and BTC businesses
• Basic/Working knowledge of Six Sigma/Lean techniques
• Ability to develop new ideas and creative solutions
• Experience using emerging technologies, including AI
• Program or project management experience

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $127,500 - $165,000* and Bonus
  *Note actual salary is based on geographic location, qualifications and experience
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.

#LI-Remote

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy