Digital UX Designer

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least November 22nd, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

The Digital Customer Experience team at GFiber is dedicated to redefining internet service with fast, reliable, and fairly-priced offerings. We strive to make every interaction with GFiber seamless and rewarding, fueled by a commitment to innovation and setting new industry standards.

This critical, highly skilled team crafts a customer-centered journey across our e-commerce website, customer web portal, communication channels, and mobile app suite—creating experiences that connect, empower, and delight users at every step of their GFiber journey.

Role Description

As a Digital UX Designer at GFiber, you will be at the forefront of shaping innovative user experiences across our user facing platforms. You will work with a multidisciplinary team of designers, copywriters, product managers, product strategists, and engineers to design products that delight users and solve complex needs. Our goal is to ensure that GFiber products are accessible, intuitive, and user-centric, driving seamless experiences across a wide range of devices and environments. Your work will be critical to GFiber’s success. 

We are looking for a designer who brings together strong UX skills, a keen eye for visual design, and experience in motion design to create dynamic and compelling user experiences.

In this role, you'll:

• Work within Figma to create design artifacts such as user flows, wireframes, visual mocks, and interactive prototypes to communicate your ideas effectively across multiple aspects of the GFiber business.
• Independently present your work to cross-functional teams, socialize design ideas, and manage stakeholder expectations while prioritizing the UX perspective in decision-making.
• Understand, utilize, and contribute to the evolution of the GFiber design system and visual language, ensuring consistency and scalability across products.
• Collaborate closely with engineers and product managers throughout all stages of product development to ensure designs are feasible, aligned with business goals, and deliver high-quality results.

At a minimum we'd like you to have:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), or related field, or equivalent practical experience.
• 5 years of experience in UX/UI design, with a portfolio showcasing your design process and final outputs.
• Experience with design and prototyping tools (e.g., Figma), building typography stacks and style guides.
• Experience in conducting user research, usability testing, or working with a user research team.

It's preferred if you have:

• Experience designing across platforms (web, mobile, etc.) with a solid understanding of responsive design principles.
• Proficiency in creating icons, illustrations, and motion graphics to enhance user interfaces and add visual interest to products.
• Familiarity with motion design tools like After Effects, Principle, or similar, to create animations and micro-interactions that elevate user engagement.
• Experience with conversion-driven design, including crafting visuals and layouts optimized for user acquisition, engagement, and retention, as well as designing for performance marketing and ads.
• Familiarity with front-end development languages like HTML, CSS, JavaScript (no coding required, but understanding technical constraints).
• Excellent communication and collaboration skills, with experience working with product managers, engineers and designers.

The US base salary range for this full-time position is between $118,000 - $172,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). 

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.