Digital Support Team Leader

Job Description:

R1169794 Digital Support Team Leader

Salford Quays or Staines

Salary is from £32K

A Full-Time role

Due to a period of exceptional growth our Digital teams are expanding which means we can offer this great opportunity.

Hybrid home and office working options available once signed off - This is not a fully remote working position.

Closing date is Friday 11th October 2024.

We make health happen.

Bupa is the UK’s biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. 

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future. 

What you'll be doing

The Service Team Manager (STM) is a hugely important role responsible for the leadership and engagement of a team of Digital Advisors to ensure the delivery of agreed service/productivity metrics, inspiring and motivating the team to achieve targets and ensure compliance to company, industry, and regulatory standards.

They drive operational performance and effectiveness within their area and ensure the optimisation of capacity and capability, where necessary, dealing with emerging business issues in a timely and effective way. To achieve this, they work closely with other teams/functions to identify and help facilitate continuous improvement of, data metrics, customer experience and end to end processes. They are also responsible for improving and sustaining employee engagement and happiness working at BUPA within their team.

How you’ll help us make health happen:

• To lead, motivate and develop a team of front-line employees by understanding performance, observation, setting coaching plans and measuring improvements.
• Ability to manage remote and in house workers.
• Lead by example role modelling the Bupa values.
• Demonstrate energy and enthusiasm for the role and leading in a way which enthuses, energises and motivates colleagues resulting in high levels of employee engagement.
• To provide day-to-day leadership, ensuring that your team are focussed on achieving/exceeding targets set. This includes dealing with performance metrics and, where necessary, effectively managing poor performance.
• Inspire, manage and develop your team to maximise their contribution leading to an improvement in individual and team capability.
• Understand and act upon trends in people metrics including engagement, ensuring this is a great place to …