Digital Solutions Installer (Remote)

Salary:  $70,000 - $80,000 + bonus eligible (commensurate with experience)

Who We Are

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We firmly believe in the power of imagination, constantly asking ourselves, “What If?” We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.  In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Job Summary

This is an excellent opportunity for someone who enjoys working in a fast paced, fun, and challenging retail environment who also enjoys extensive travel.

Our solutions installers are home based, traveling to customer locations to install, train, support, maintain and troubleshoot point-of-sale (POS), customer facing kiosks, mobile applications, PC/Server equipment, network hardware, and other retail front of house technology solutions. Installers will work with a project manager and our in-unit managers to install, train users and support enterprise POS and other technology systems.

Ideal candidate will be a high-energy person with prior retail and hands-on experience installing and supporting enterprise retail POS systems.

Responsibilities:

• Perform POS, kiosk, kitchen/customer displays, and technology installation on location for retail operations
• Gather site requirements pertaining to installation preparedness
• Deliver regular status updates to project stakeholders
• Inventory, assemble, place and connect system hardware; load applications and perform testing to verify functionality; troubleshoot and remedy any issues
• Work with 3rd party vendors and other team members to ensure any interfaces are functioning properly
• Conduct front of house training sessions for operations staff, including cashiers and managers
• Document all work performed and create a final diagram of the POS network environment
• Provide go live support and obtain final sign off from the onsite team
• Deliver superior, courteous, professional service all times

Qualifications:

• 2+ years of experience supporting/installing POS, kiosks and displays
• Detail oriented; can take pictures and provide documentation describing the work performed
• Ability to follow standard procedures and work with 3rd party vendors
• Comfortable installing and supporting other computer equipment such as PCs, network switches/routers; A+ certification, and or Net+ preferred. Knowledge of standard MS Office products including MS Visio
• QIR certification a plus
• Experience creating dynamic network diagrams
• Great communication skills, great work ethic; will go above and beyond to exceed client expectations
• Must be able to work independently with a high degree of self-initiative
• Able to Travel extensively (roughly 90%) and work a flexible schedule including days, nights, weekends and holidays
• Able to pass a background check including: drug screening and criminal background
• Must have reliable transportation, car insurance and a valid driver’s license at all times
• Must be physically capable to lift up to 50 pounds

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Compass Digital maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:  1380421

Compass Digital 

Michelle Lombardozzi