Digital Solutions Engineer - Remote

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Digital Solutions Engineer - Remote

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:

The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic Commercial (RDC) products. This includes consulting with sales and customers on RDC system product solutions and integration with customers’ medical systems (LIS, EMR, etc). While much of this work is performed remotely, this position will require 25% or greater travel to customer sites for consultation and/or installation, issue resolution, and participation in team meetings as required. This is a remote position.

Location:

This is a remote, field-based position

Key Roles & Responsibilities:

• Installation Management: Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site.

• Needs Assessment and Expectations: Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame.

• Solution Validation: Performs validation processes to evaluate the effectiveness of IT solutions.

• Customer Satisfaction: Ensures all customers are fully satisfied with their IT product installation.

• Technical Support and Issue Management: Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases.

Who You Are:

You are an early to mid-career professional with wide-ranging experience working on issues requiring evaluation of many factors. Exercising appropriate judgment in selecting evaluation methods and determining solutions is critical. Additionally, you are comfortable coordinating the activities of others, networking with internal and external senior personnel in your area of expertise, and networking with key contacts outside your area of expertise with:

• Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences AND 2 years of laboratory IT, general IT, product line experience, 

OR

• 4 years of laboratory IT, general IT, or product line experience

Preferred Qualifications:

• Able …