Digital Sales Representative

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We have job openings in our Inbound Phone Divisions! As a Digital Sales Representative, your job will be taking care of the customer - “be the hero” as we say here at Build.com. You will be held accountable for your call/chat quality and performance metrics within service. We expect each and every sales representative to be present, invested, and committed to the overall customer experience. The ideal candidate will exhibit superb relationship-building and problem-solving skills while providing outstanding service through sales. An outstanding sales representative will focus on enhancing opportunities within every call to drive revenue and overall company growth. If you identify with any of these qualities, keep reading as we want you to join our team! This role is approved to be either Remote within the United States or Hybrid for associate in Chico, CA, in accordance with company policy.

We are open 7 days a week 5am-6pm (M-F) 6am-4pm (SA & SU) and you will be scheduled a shift within those hours of operation (Pacific Time).

Weekend shifts are required and will be determined each quarter based on individual performance metrics.

Responsibilities:

• Responsible for handling inbound call/chat volume, with expectations of taking between 40-50 inbound customer calls/chats per 8 hour. work day.
• Complete all Brand Sales Trainings (BST) each month.
• 85% schedule adherence to assigned schedule as referenced in Genesys phone system.
• Responsible for maintaining excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above & beyond to address all needs.
• Maintaining customer records by logging and retaining correct and precise information in Salesforce.com.
• During workflow identify website, process, product …