Digital Product Success Lead, Payer

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-friendly team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-friendly team, and we empower Datavanters to shape their working environment in a way that suits their needs.

As a member of our Digital Operations team, you will be at the forefront of helping us deliver value to our clients through successful completion, delivery, and execution of digital projects and implementations. You will work closely with clients to understand their needs, architect solutions, project manage throughout the project lifecycle to ensure optimal outcomes are attained, and provide feedback to the product team for future iterations of the product.

You Will:

• Manage the end-to-end process of digital project implementation, including identifying optimal paths to attain client & organizational goals, assessing, optimizing, and uploading data, tracking digital projects throughout their lifetime, driving timely interventions that impact outcomes, reporting results to clients, and performing complex analyses post-project to identify opportunities for continued improvement.
• Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products; anticipating challenges and proactively intervening to mitigate project impacts
• Partner with Go to Market  & clients to advise on project strategies, configurations and data needs, and architect win-win solutions  
• Partner with Go to Market teams to enable sales, including providing ongoing collaboration, training and support for those teams
• Identify and support automation of repeatable implementations and customer support processes that will deliver ideal outcomes
• Execute special projects to further the success of our digital retrieval products, digital vendor effectiveness, and the team overall
• Provide feedback to the product teams to continually improve our product to meet customer needs

What You Will Bring to the Table:

• Driven, entrepreneurial, analytical high performer
• Ability to communicate effectively with different client personas, as well as cross-functionally with internal partners
• Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses
• Highly-organized, strategically focused, and able to handle multiple client projects simultaneously with systematic follow up and responsiveness to client requests
• Able to operate efficiently in a fast-paced environment and make reasonable decisions when faced with ambiguity
• Creative problem solver; you excel at helping to problem solve customer needs rapidly and effectively engaging other internal stakeholders as needed

Bonus Points if:

• You have experience working at or with health plans, specifically in regards to data analytics or delivery
• You have prior experience implementing SaaS solutions
• You have prior experience in risk adjustment, and/or medical record retrieval
• You have experience with complex data analysis, including experience with Snowflake, Sigma, etc.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $111,000-$135,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

This job is not eligible for employment sponsorship.