Digital Platform Tooling Analyst

ABOUT US 
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 
 
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 
 

We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients prepare for the unexpected through evaluating their risks and developing solutions tailored to their needs. We also believe in empowering and supporting our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique culture while leveraging support and resources from our corporate centers of excellence.

Job Overview – Digital Platform Tooling Analyst

The Digital Platform Tooling Analyst will support our Transactional Lines business as it continues its growth. This position requires technical support ownership, technical expertise, and collaboration with Product Owners, Software Developers and Architects, QA, Product Designers, IT, Security and Infrastructure, Call Center operations, internal Business Partner Management, and PMO functions.

This candidate will work with digital systems to design, develop, and integrate various forms of tooling to assist in automation, orchestration, monitoring, and other Information Technology digital platform engineering tasks. This candidate will also provide customer support, triage alerts or issues raised by our customers, staff, or monitoring tools, and provide support and assistance to those utilizing our suite of tools.

Key Responsibilities:

• Provide technical support to our customers (mainly through our internal ticketing system)
• Track and document all customer support communication, escalations, and resolutions
• Triage issues, perform and document root cause analysis, and implement possible solutions (either independently or by leveraging cross-team efforts and internal resources)
• Identify and recommend potential technical improvements (e.g. upgrades, designs, changes), and engineer possible solutions
• Develop and maintain technical documentation, requirements, processes, and workplans
• Design, configure, optimize, test, and maintain our tooling platforms (including monitoring, alerting, issue tracking, documentation, and other cloud-based support tools)
• Engage with our product management team and software engineers about issues with our digital platforms
• Engage with management regularly with reports on project status, activities, and achievements
• Utilize your strong analytical, problem-solving, and multitasking skills
• Additional responsibilities may be applicable

Required Qualifications:

• Experience in a technical support role within a software development organization
• Knowledge of Azure and AWS cloud infrastructure
• Knowledge of APIs and API calls
• Knowledge of SQL querying
• Ability to define goals and work independently towards them, as well as helping to define the goals for your team members
• Strong analytical, troubleshooting, and problem-solving skills
• Strong capability to multitask and handle multiple work efforts at once
• Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones
• Desire to learn
• Experience with Microsoft Office tools and SharePoint

Preferred Skills & Experience:

• Experience with Dynatrace, Atlassian tools (Jira, Confluence, etc.), and Okta
• Experience with PowerBI and developing PowerBI reports
• Experience with PowerShell
• Knowledge of Google Cloud platforms
• Background in the insurance industry

Education and Additional Details:

• Required Education/Experience: 5+ years of relevant technical education and/or work experience (a completed 4-year Bachelor’s Degree in technology is a plus)
• Required Travel: Up to 10%
• Employment Type: Full-Time, Exempt
• Location: This position reports to Chicago on a preferred hybrid schedule, but candidates based anywhere in the U.S. or Canada (i.e. remote/virtual) will be considered.

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM 
Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $80,000 to $100,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

Department Information Technology

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

E-Verify Program

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