Digital Fulfillment Senior Operations Manager

Job Description SummaryManage all day-to-day operations of Digital Fulfillment department including customer service, order processing, logistics, inventory management, quality control, and supply chain optimization. Lead team to ensure timely delivery of products and services, maintain high standards of customer satisfaction, and optimize operational efficiency. Collaborate with cross-functional teams to implement strategies for improving operational performance and achieving business goals.

Job Description

Responsibilities

• Manage daily operations of Digital Fulfillment department, ensuring smooth workflows and efficient processes.

• Supervise team of fulfillment specialists, providing guidance and support as needed.

• Coordinate with other departments such as sales, marketing, finance, and IT to ensure seamless integration of digital fulfillment activities into overall organizational operations.

• Develop and implement policies and procedures related to digital fulfillment, ensuring compliance with industry regulations and internal guidelines.

• Monitor key performance indicators (KPIs) to assess effectiveness of digital fulfillment processes and identify areas for improvement.

• Collaborate with external partners such as suppliers, distributors, and freight forwarders to streamline logistics and shipping processes.

• Maintain accurate records and documentation related to digital fulfillment activities, adhering to data privacy and security protocols.

• Provide training and development opportunities for fulfillment staff to enhance skills and knowledge in digital fulfillment best practices.

• Stay informed about emerging trends and technologies in digital fulfillment, recommending innovative solutions to improve operational efficiency.

• Foster a positive work environment by promoting teamwork, communication, and continuous learning within the digital fulfillment department.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or relevant field preferred.
• Minimum of 7-10 years of experience in operations management, with at least 3-5 years in a digital fulfillment or similar environment.
• Proven track record of successfully managing large-scale digital fulfillment operations.
• Strong analytical and problem-solving abilities with proficiency in data analysis tools and techniques.
• Excellent leadership and interpersonal skills with the ability to motivate and inspire team members.
• Effective communicator with strong written and verbal communication skills.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Knowledgeable in supply chain management principles and best practices.
• Familiarity with eCommerce platforms and online ordering systems advantageous.
• Ability to travel occasionally for meetings and site visits as required.
• 100% Remote Work

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#Remote

For U.S. based positions only, the pay range for this position is $116,000.00-$174,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: March 10, 2025 Apply