Digital Delivery Manager

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

Become a Digital Delivery Manager for Bloomreach. We are seeking a skilled Digital Delivery Manager to join our Marketing Operations team and drive the successful execution of marketing initiatives.

As a Digital Delivery Manager in the Marketing Operations team, you will oversee the planning, execution, and delivery of digital marketing projects that support our growth objectives. You will work cross-functionally with other teams in marketing and revenue operations, website and lifecycle, brand activation and campaign teams to ensure that projects are delivered on time, within scope, and meet the company's standards. Your role will be pivotal in streamlining marketing operations, optimizing processes, and ensuring consistent delivery of high-quality digital projects in marketing.

The salary range starts at 3000€ gross / month along with the restricted stock units and other benefits. You can work in one of our Central Europe offices or from home on a full-time basis, you´ll become a core part of the Marketing Operations team.

Your job will be to:

Project Planning and Execution:

• Manage the end-to-end lifecycle of digital marketing projects, including lead management, website and operations.
• Ensure our digital and website projects are delivered on time and within the scope of work
• Define project scope, objectives, timeline, and resource requirements in collaboration with stakeholders.
• Develop and co-own detailed project plans, including schedules, deliverables, and milestones based on your knowledge of digital marketing in SaaS business
• Provide value and insights based on your digital experience - we are looking for digitally experienced individuals.

Process Optimization:

• Analyze existing workflows and processes within marketing operations, website and lifecycle teams to identify areas for improvement.
• Implement tools, methodologies, and best practices to streamline project management processes.
• Drive automation initiatives to improve the efficiency of marketing operations and reduce manual tasks.

Performance Tracking and Reporting:

• Monitor digital delivery progress and performance using project management tools and software.
• Track key performance indicators (KPIs) related to marketing operations projects and report on success metrics.
• Identify potential risks and roadblocks, and develop mitigation strategies.
• Challenge the status quo, champion change and flexibility, and influence others to be equally agile.

Budget and Vendor Management:

• Manage delivery budgets and resources, ensuring costs are within the approved budget.
• Allocate tasks and responsibilities to team members based on skills and project requirements.
• Optimize resource allocation for concurrent projects to maximize productivity.
• Co-Own our marketing technology stack from vendor management perspective (we use a lot of exciting tools!)

Qualifications:

• Experience: 3-5 years of experience in digital project management, preferably within a SaaS company or marketing operations environment.
• Technical Skills: Proficiency in project management tools such as Clickup, or Notion. Familiarity with marketing automation and CRM platforms (e.g., HubSpot, Salesforce,)and analytics tools and taste for new technologies.
• Website Proficiency is an advantage - most of the projects are focused on website or lead management improvements.

Key Competencies:

• Strong understanding of digital marketing strategies, campaigns, and best practices.
• Excellent organizational and multitasking skills, with a keen eye for detail.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong problem-solving skills and the ability to make data-driven decisions.
• Excellent communication and interpersonal skills.

Your success story will be:

30-Day Plan: Build Foundations

• Goals: Understand the company's products, processes, and key stakeholders. Start contributing to smaller projects.
• Actions:
• Complete onboarding and tool training.
• Meet stakeholders to understand workflows and our operations.
• Review ongoing projects and identify quick tasks to contribute to.
• Success: Familiarity with tools, relationships established, and initial contributions made.

60-Day Plan: Drive Progress

• Goals: Manage small to medium projects and optimize processes.
• Actions:
• Take ownership of multiple projects.
• Identify and start implementing process improvements.
• Enhance communication frameworks across teams.
• Success: Managing projects effectively, optimizing workflows, and positive stakeholder feedback.

90-Day Plan: Lead and Optimize

• Goals: Lead larger projects, fully optimize processes, and establish ongoing improvement.
• Actions:
• Own major projects end-to-end.
• Refine workflows and implement automation.
• Develop a roadmap for future project success.
• Success: Major projects completed, improved efficiency, and recognized as a project management leader.

Excited? Join us and transform the future of commerce experiences.

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
• We believe in flexible working hours to accommodate your working style.
• We work remote-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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