DevSecOps Engineer

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx

DevOps Responsibilities

• Following cloud-based architectures that meet availability, scalability, and security requirements
• Partner with security engineers to develop plans and automation to respond urgently and safely to new risks and vulnerabilities
• Ensure High Availability and execute Disaster Recovery tests
• Implement OS tuning, optimization, and system requirements for vertical/horizontal scaling
• Support the critical infrastructure (compute, data, LLMs) used to operate Ada’s product
• Implementation and management of AWS infrastructure components such as VPCs, EC2, S3, EKS, CloudFront, etc with a focus on security
• Identify bottlenecks, opportunities for optimization, and capacity demands

Security Responsibilities

• Applies a strong understanding of security principles, practices, and technologies in order to maintain and improve upon Ada’s overall security posture within engineering
• Participates as a primary operator or administrator of select systems and tools relevant to Ada’s security operations (e.g. AWS WAF, CrowdStrike, CloudFlare Zero Trust, etc.)
• Participates as a primary contributor to the detection and remediation of infrastructure-related security issues, including both event-driven engagements and configuration improvements
• Participates as a primary contributor to project work relevant to improving Ada’s overall security posture
• Participates as a supporting contributor to various routine security functions (e.g. vulnerability disclosure program triaging, vulnerability remediation, incident response, etc.)
• Acts as a security champion within Ada, promoting a culture of security within the organization and empowering individuals to adhere to best practices

General Responsibilities

• Builds functional relationships and collaborates with a limited set of internal and external stakeholders in order to collaborate on engagements resulting in improved security practices and outcomes
• Participates in an on-call rotation enabling 24/7/365 incident response

Outcomes

• Contribute and help lead the design of a foundational, cross-cutting platform to support our engineering organization
• Working …