Device Support Technician

Description

Sharetec is looking for a Device Support Technician to join our team!

At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

We are seeking a skilled and customer-focused Device Support Technician to join our IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver’s license scanners, Citizen thermal receipt printers, and various models of desktop printers. The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Additionally, TCP/IP knowledge and minimal Red Hat knowledge will be required. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service.

This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; Lino Lakes, MN; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000.

Who will love this role:

• Someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills.
• Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
• Someone who thrives in a fast-paced environment and likes to be busy.
• Someone with a passion for process improvements and making something better today.
• Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
• Someone who can communicate technical solutions in a user-friendly, clear, and professional manner

As Device Support Technician, you will:

• Provide first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver’s license scanners, Citizen thermal receipt printers, and various models of desktop printers.
• Diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person.
• …