Desktop Support - remote US

Job Description:

Interfaces with end users remotely to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.

Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains and documents team performance in relation to established goals, time frames and service levels. Revises plans as necessary.

Provides technical services in support of project work; works with project teams to develop, engineer and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.

Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.

Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.

Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

Qualifications

• Ability to work with remote clients

• Excellent Communication needed to walk clients through clear instructions

• Understanding how to troubleshoot printers. A lot of times we need to instruct clients to do things to the printer itself and we need to clearly communicate what needs to be done, but also have extreme patience since there will be a lot of times where the client doesn't do what is instructed.

• Understanding how to troubleshoot network issues. This one involves anywhere from having the client physically check their router, modem, and connections to troubleshooting their devices network drivers and VPN software. 

• Understanding how the Dell BIOS menu and the One Time Boot menu look like. This one has help us in the past with getting client machines running again by carefully instructing clients through the menus and how to flash their BIOS (preferred)

• Troubleshoot Microsoft Office 365 applications

• Understanding how to install and repair applications. May need to work with the Registry at times to make applications start up. Also, needs to understand how to completely purge an application in order to get a correct installation onto a device.

• Know how to rebuild a windows profile and back up data before doing so.

Work Environment:

Remote
Shift:  2:00 a.m. (Eastern)

**The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens or Permanent Residents.**

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $35,800 - $52,000.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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