Desktop Support Engineer

Sharetec is looking for a Desktop Support Engineer to join our team!

At Sharetec, we believe in a people first business. We make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize daily. Not only do our customers rely on us to deliver powerful technology, but also, they count on us to be a caring partner in their business.

Sharetec is seeking a results-driven individual with a strong background in desktop support and end user support. As a Desktop Support Engineer, you will play a pivotal role in supporting our end users every day. This role requires a broad range of skills and expertise across multiple domains including installing and troubleshooting computer systems, hardware and computer peripherals.

This position is a full-time exempt role with an annual starting salary range of $60,000 - $65,000. The work arrangement is remote, and we are specifically seeking candidates who reside in one of the states listed below.

Is this You?

• You are collaborative and self-driven
• You consistently make an impact, improve processes, and aren’t content with the status quo
• You can move quickly without compromising quality or long-term vision

Responsibilities

• Install, troubleshoot, and repair computer systems, hardware, computer peripherals
• Resolve internal user issues and ensure correct operation of personal computers
• Provide end user support for approved and installed software
• Onboard/offboard employees
• Implement and follow security best practices and compliance standards to safeguard the environment and data
• Other duties as assigned

Required Qualifications

• Associate’s degree in computer science, Information Technology or related field, or equivalent experience
• 1+ years direct experience with M365
• Ability to support Microsoft operating systems
• Proven ability to investigate complex issues spanning multiple technologies and drive to resolution
• Ability to multi-task and prioritize in a fast-paced environment with changing priorities; ability to adapt to change and a quick learner
• Strong troubleshooting skills and experience in diagnosing complex issues
• Strong communication and organizational skills
• Ability to work independently and as part of a distributed team

Desired Qualifications

• Preferred experience in the financial industry
• Knowledge of Mac OS
• Ability to interact effectively at varying levels of the business and technical organizations, including management
• Experience with risk management in critical environments
• Knowledge of SOC 2 compliance and standards

Don’t meet every single requirement? At Sharetec we are dedicated to building a diverse and inclusive workplace for our employees. So, if you’re …