Desktop Infrastructure Engineer

The opportunity

As a Desktop Infrastructure Engineer, you will work on engineering and maintenance of the corporate desktop infrastructure including Windows environment, and on implementing and supporting infrastructure initiatives in the environment such as device configuration, software provisioning, build management and vulnerability remediation.

Responsibilities 

• Manage, optimize, and modernize platforms to ensure expected availability and performance levels are achieved.

• Maintain desktop, laptop and VDIs – the endpoint environment configurations:

• Maintain Intune / GPO policies across Windows and Mac devices.

• Assist in following corporate hardening standard by working closely with governance teams including Risk, Security, and Audit 

• Analyze, diagnose and resolve complex desktop end user problems and suggest corrective solutions.

• Execute plans and implement technical infrastructure projects to refresh supported systems.

• Document processes and procedures for maintenance and support

• Identify and apply standard methodologies

• Analyze periodic scan reports to proactively identify the severity of vulnerabilities as well as items affected in accordance with the Vulnerability Management Policy. 

• Extend 3rd level remote support for users

• Additional duties as assigned, as well as specific projects, adhoc assignments or immediate remediation and initiatives

How will you create impact?

You will be a key contributor to the ongoing and continuous improvement of Windows lifecycle management process and 3rd level support for our organization.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Microsoft Intune / Endpoint Manager (MECM) experience is a must

• Minimum 5 or more years of demonstrated enterprise experience in supporting SCCM/MECM with complex environment

• Intensive knowledge with desktop asset management software including System Center Configuration Manager, Microsoft Intune and Autopilot 

• Advanced knowledge of patch management and software distribution, group policy

• Sound knowledge of tools such as Bomgar, Tanium solutions, Aternity and Qualys platform would also be beneficial

• Basic knowledge of resolving network issues involving Ethernet and IP configuration

• Proficiency in Microsoft support tools, such as DNS, storage and networking

• Strong verbal communication and active listening skills, with the ability to effectively interact with end users and internal stakeholders.

• Demonstrated effectiveness in analytical and problem-solving skills, with a proactive approach to taking initiative and owning tasks or problems.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.