Desktop Engineering Manager

Overview

National Debt Relief is seeking an experienced and dynamic Desktop Engineering Manager to join our growing technology team. Reporting to the Director of Desktop Services, the Desktop Engineering Manager will lead a team of Endpoint Administrators and Desktop Engineers to oversee all aspects of endpoint management operations. This includes daily support, strategic planning, and future-state implementation to ensure a stable, secure, and high-performing environment with minimal downtime. The ideal candidate will be a proactive problem-solver with strong leadership skills, technical expertise, and a collaborative mindset to drive innovative desktop solutions in a fast-paced environment.

Responsibilities

• Team Leadership:
  • Lead and mentor a team of Endpoint Administrators and Desktop Engineers, fostering a collaborative and results-driven culture.
  • Manage team operations, ensuring effective prioritization and timely delivery of tasks and projects.
• Endpoint Environment Ownership:
  • Oversee the deployment, configuration, and maintenance of endpoint hardware, software, and operating systems across Windows OS and Mac OS.
  • Ensure endpoint environments are secure, reliable, and optimized for performance.
• Strategic Planning:
  • Develop and implement strategies for endpoint management, focusing on scalability, security, and efficiency.
  • Stay updated on emerging technologies and trends to continuously enhance the desktop environment.
• Process Improvement:
  • Identify opportunities for automation and optimization of endpoint processes.
  • Develop and enforce best practices, standard operating procedures, and documentation.
• Cross-Team Collaboration:
  • Partner with IT and business teams to align desktop engineering initiatives with broader organizational goals.
  • Act as an escalation point for complex technical issues, ensuring timely resolution and minimal business impact.
• Compliance and Security:
  • Ensure compliance with industry regulations, security policies, and organizational standards.
  • Conduct periodic system audits and access reviews to maintain secure and efficient endpoint environments.

Qualifications

• Bachelor’s degree in computer science, information systems, or a related discipline is preferred.• Prior IT management experience is required, including leading and mentoring technical teams.• 8 years of experience in Desktop Engineering or a related IT discipline, with responsibility for inventory management and hardware deployment for remote users.• 8 years of experience in oversight of account creation, system access audits, and in-depth knowledge of Identity and Access Management (IAM) systems.• Proven experience supporting a large environment comprised of Windows OSX and Mac OSX • Strong knowledge and support of Microsoft office applications• Prior experience creating and maintaining Active Directory user accounts and 0365 user mailboxes.• Prior experience providing remote user support. • Prior experience utilizing IT Ticketing systems to track, prioritize, and resolve incidents.• Prior experience managing and maintaining hardware and software asset management systems.• Strong problem solving, analytical skills, and critical thinker under pressure. • Organized, team oriented, with go getter attitude.• Strong understanding of ITIL, KPIs, and SLAs• Strong knowledge of IAM• Highly organized and the ability to deal effectively with competing priorities and demands.• Strong written and oral communication skills with the ability to engage with staff at all levels.• Collaborative approach and strong relationship building skills. • Ability to lift 50 pounds.

• Computer competency and ability to work with a computer.• Prioritize multiple tasks and projects simultaneously.• Exceptional written and verbal communication skills.• Punctuality expected, ready to report to work on a consistent basis.• Attain and maintain high performance expectations on a monthly basis.• Work in a fast-paced, high-volume setting.• Use and navigate multiple computer systems with exceptional multi-tasking skills. • Remain calm and professional during difficult discussions.• Take constructive feedback.

About National Debt Relief

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2024!

Fortune names National Debt Relief Among Best Workplaces in New York!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $128,000 to $158,000 annually.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

 

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