Design Engineer II - Optical

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Design Engineer II - Optical to be responsible for designing, link engineering, and implementing new success based capacity onto the existing DWDM network. The Design Engineer II - Optical is also responsible for effectively communicating with internal order management personnel and various internal teams on the progress of the capacity fulfillment. The Design Engineer II - Optical is responsible for meeting/exceeding daily and weekly performance targets.

Responsibilities:

• Design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks. 

• Works with Project Managers to effectively deliver service requirements to customers.

• Designs DWDM network per Network Architectures standards and future growth of our network and customer base.  Implement DWDM wave circuit designs for the core of the network as needed. 

• Provides timely updates to project managers and leadership  for service deliverables and due dates.

• Reviews capacity request for correctness and clarifies any design related items back to the responsible departments.

• Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database. 

• Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project  issues.   

• Opens, forecasts, and maintains a budget based off of the service commitments.

• Secures quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment.

• Exercises interpersonal skills in working with all internal customers.

• Performs other related duties or projects as assigned by management.

• Manage workload to identify critical issues and prioritize those items that must be completed daily.

• Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates.  Show initiative in getting work done

• Participate in operations-related projects, as needed.

• Support manager during customer or network escalations as requested.

• Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed.

Qualifications:

• Bachelor’s degree in Engineering or equivalent education, training and/or experience.

• Minimum of three (3) years Telecommunications and/or data networking experience.

• Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution. 

• Excellent verbal and written communication skills. 

• Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology.

• Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables. 

• Specific knowledge with majority of the below products:

• Optical Systems:  Fuji, Adva, Ciena, Cisco, Infinera, Nokia.

• Salesforce, ServiceNow, Sitetracker equivalents.

• Telecom inventory systems, Metasolv is a bonus.

• Microsoft Office and Google programs, specifically Visio, Excel or G equivalent.

Base Salary Range: $64,700 - $86,300 USD/annually, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.