Deposit/Loan Operations Analyst I

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS? 

About the team: 

We provide support to thousands of banking customers and clients every day via phone and virtual chat solutions. We have big plans for our team! We are growing quickly, yet we remain focused on crafting an incredible experience for our clients. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!  

What you will be doing:

• Working onsite as needed at the client site in Miami

• Reviews, analyzes, and interprets correspondence related to account maintenance.

• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst).

• Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst).

• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).

• Researches and resolves internal and externally submitted account questions and problems.

• Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst).

What you bring: 

• Excellent customer service skills that build high levels of customer satisfaction 

• Ability to work a flexible schedule including evenings and weekends 

• Excellent verbal and written communication skills 

• Effective people skills and sensitivities when dealing with others 

Added bonus if you have: 

• Banking or financial industry experience 

• Experience working with basic technical issues in a banking environment

What we offer you: 

• Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation 

• Career advancement opportunities

• Great workspaces with dedicated and motivated colleagues 

• A broad range of professional education and personal development possibilities – FIS is your final career step!

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $16.42 - $28.35 and reflects the minimum and maximum target for new hire salaries for this position based …