Deployment Operations Manager

Bungie is seeking a Deployment Operations Manager to join our fast-paced industry-leading Live Operations team. Do you enjoy solving complex issues? Can you collaborate with cross-functional teams to ensure seamless execution of deployment tasks? Do you enjoy working within high-performance production environments? Then come help Bungie Live Operations team support our world-class games.

As a Deployment Operations Manager at Bungie, you will coordinate, schedule, and oversee release and deployment activities for our production environments. You’ll work with a team of highly experienced service engineers and release managers to continuously improve and evolve our technology infrastructure to ensure Bungie remains at the pinnacle as an entertainment company.

Successful candidates must be a seasoned and experienced professional, have a drive for excellence, solid work ethic, strong ability to mentor others, be able to resolve a wide range of issues in creative ways, possess solid project management skills, be highly organized, and a great communicator.

RESPONSIBILITIES

• Coordinate, schedule, and oversee long-term, mid-term, and near-term deployment activities.
• Identify potential scheduling and coordination issues, proactively resolving them to avoid delays.
• Collaborate with developers, testers, site staff, installation teams, and other stakeholders to ensure deployment schedules and expectations are met.
• Monitor deployment progress and provide regular updates to stakeholders.
• Investigate root causes and work with cross-functional areas to provide analysis and recommendations for improvement in business operations.
• Ensure adherence to timelines, quality standards, and project objectives.
• Assist in the development of deployment strategies and processes to optimize efficiency.
• Work with team members to troubleshoot complex issues and work with lower-tier support on escalations
• Assist with ongoing cross-training for Live Operations team members
• Develop tools and scripts to assist with routine maintenance tasks, primarily with Ansible
• Support for all related products and triage any issues that come up
• Maintain documentation of systems and processes

REQUIRED SKILLS

• Organizational skills with the ability to manage multiple projects and priorities
• Experience in identifying and resolving scheduling and coordination issues
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Attention to detail and a proactive approach to problem-solving
• Experience working with customers of different technical and non-technical backgrounds to help them navigate technology and achieve their goals
• Willingness to be part of a “we” culture where you work well with others to reach common goals - “teams are stronger than heroes” is one of Bungie’s core values
• Managing medium-complexity projects with multiple team members and stakeholders
• Knowledge of datacenter and live production best practices and experience working in live high availability customer-facing production environments

NICE-TO-HAVE SKILLS

• Automation administration at scale, experience with package and source management, security best practices, performance tuning, and troubleshooting
• Familiar with SDLC, CI/CD, Git workflows
• Familiarity with various network hardware (Cisco, Juniper, A10, Arista, Palo Alto, etc.)
• Information security experience
• Container / Kubernetes experience

Listed below is this role's base pay range. In other locations that Bungie has approved for remote work, this pay range may be adjusted up to +/- 10% and some roles may be classified as non-exempt (hourly). 

This range is determined by an array of factors, including training, transferable skills, work experience, business needs, and market demands. Additionally, it is subject to change and may be modified in the future. 

In the journey to make incredible worlds, Bungie employees don't simply do meaningful work - they receive meaningful support. Competitive salaries and discretionary bonus opportunities are just the start. We offer comprehensive healthcare coverage, generous 401(k) matching, flexible time off policies, paid parental leave, social clubs, and so much more. Check out our benefits page: Benefits - Bungie Careers to see all the perks that come with joining Bungie.Bellevue Pay Range$120,000—$140,000 USD 

So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that members of certain underrepresented groups are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!

Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees who are located outside of a Bungie approved state will need to establish residency in an approved state within 45 days of their start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion.

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