Delivery Director - Professional Services (West Coast Anywhere)

Roles like this don't come up very often. Squiz is looking for a Delivery Director to lead the USA region. Reporting to the Chief Professional Services Officer, you'll lead a strong and passionate delivery team across the USA and remote offshore teams made up of technical consultants, developers, creatives, and project managers. This is an opportunity to lead, develop, coach and guide the professional services delivery function for the USA region.

You bring:

• Experience operating in Professional Services or delivery roles within the tech sector.
• Program Management capability showing the pragmatic application of agile/lean project methodologies, processes and practices.
• Strategic thinking coupled with practical execution, you'll happily get your hands dirty when required.
• Continuous improvement mindset to evolve delivery frameworks towards optimised outcomes: customer satisfaction, project delivery quality, and client value.
• Ability to influence, negotiate, and build consensus with executive and senior management, customers, and partners.
• Ability to serve as an expert in Professional Services internally and externally with customers, partners, and industry communities.
• Experience managing technical, cross-functional professional services teams (e.g. consulting, implementation, trainers, project managers, creative) and delivery partners.
• Experience with software development lifecycle (i.e. SDLC), agile, DevOps, software development tools, technologies, and processes.
• Ability to be an evangelist for Squiz customers, you naturally build relationships and have the ability to uncover new opportunities within accounts.

Nice to have

• Experience delivering solutions similar to those of Squiz - DXP, CMS, web development etc
• Strong commercial acumen expertise 
• Experience working in a global team

What you would do:

• Inspire and lead dispersed technical delivery teams to create and implement excellent digital solutions.
• Input to, and facilitate, delivery of the Services Strategy across the USA delivery team.
• Refine and evolve the delivery framework in partnership with Services leadership, people managers, and other functional leaders across Squiz.
• Network and build trust with customers to ensure successful projects and great outcomes.
• Drive the adoption of global standards and practices across the USA.
• Ensures Services disciplines work together to achieve a cohesive organisational structure and delivery framework.
• Act as an escalation point for Services Squads and help negotiate successful outcomes with clients outcomes in mind.
• Lead delivery of consulting, education, and implementation services to our customers - overseeing resource management, project delivery and operational success metrics.
• Be accountable for services financial targets and metrics, including bookings, revenue, gross margin and utilisation.
• Build and scale regional service operations (i.e. people, process, systems and tools) …