Deal Desk Manager, Global Process Owner

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

GitLab's Deal Desk Global Process Owner (GPO) will have the opportunity to partner closely with cross-functional stakeholders across the Quote-to-Cash, Billing, Revenue, Systems, and Audit teams to optimize and maintain our processes around Quoting, Deal Structure, and booking transactions while ensuring compliance as a public company. The Deal Desk GPO will own the improvement of systems and processes, serving as a key player in the design of technical solutions for scale and efficiency. This person will be a critical member of the Deal Desk leadership team, and will serve as the primary liaison between the Deal Desk function & other cross-functional teams, acting as the voice of Deal Desk to drive impactful optimization that improves the team's efficiency and results.

As part of the larger Revenue Operations team, the Deal Desk team supports our constantly changing and complex business as we launch new products, implement new routes to market, and expand into new countries. The Deal Desk GPO will execute these initiatives, with a focus on design, UAT, rollout and enablement to support the fast paced needs of the business. We're looking for an experienced, dedicated and empathetic Deal Desk GPO to join our Deal Desk Leadership team.

What You’ll Do

• Identify & prioritize process gaps or areas for improvement within current Deal Desk processes 
• Conceptualize requirements and assess technical feasibility within systems (Zuora, SFDC, etc.) 
• In partnership with Quote to Cash, actively participate in design, UAT, and go-live for bug fixes and new process roll outs impacting the Deal Desk organization 
• Develop and maintain a highly repeatable enablement program for new hires within the Deal Desk organization specific to each role
• Manage Deal Desk team enablement for any new system or process flow roll outs; including new SKU …