DDC Quality Program Manager

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

The Quality Program Manager role will be responsible for ensuring Dandy’s CAD/CAM designs consistently deliver best in class products that meet Dandy’s high quality standards. The ideal candidate for this role is someone with strong technical depth in quality control excited to redefine industry best practices and find solutions to challenging new problems to help enable Dandy’s goals. The ideal candidate will have a strong continuous improvement background, insatiable curiosity and a desire to learn and grow. 

What You'll Do

• Implement standard industry practices for continuous improvement (e.g., Gemba Walks, 5 Whys, DMAIC, etc.) 

• Develop and maintain Dandy SOPs for design and quality assurance

• Develop, prototype, validate, and implement new design standards, methods, and processes

• Continually drive standards and SOPs towards objective measures that lead to positive doctor outcomes

• Lead CAPA initiatives with external partners to determine root cause and ensure necessary actions to correct are implemented

• Own complaint/refabrication data, metrics and drive improvements

• Work with software engineering teams to build tooling that supports product quality

• Partner cross functionally with manufacturing to ensure an excellent product outcome for our customers

• Manage a small but mighty team of technical experts 

What We're Looking For

• Track record of success in building new operational processes and an ability to work through ambiguity

• Bachelor’s Degree in Mechanical, Industrial, or Biomedical Engineering

• 5+ years of quality engineering or quality assurance experience with cosmetic/aesthetic components

• Lean Six Sigma, Kaizen and CAPA experience or certifications

• Experience in implementing SOPs and other quality documents 

• Strong written and verbal communication skills

• Ability to problem solve independently

• Ability to meet deadlines while ensuring superior quality standards for every case

• Flexible, able to adapt in a changing environment

• Positive attitude and consistently strong work ethic

• Comfortable with learning new dental terminology

• Ability to effectively manage time and handle multiple task assignments.

• Skilled in quality data management, analysis, and reporting including Tableau/Looker/Power BI

Bonus Points For

• Outstanding professional references to share

• CQE or CQA certification is a plus

• Part …