Data Scientist - AI Insights (Temporary)

Description

About the Role:

TELUS AI Insights is seeking an Intermediate Data Scientist with a strong background in Natural Language Processing (NLP) to join our world-class team. This role offers a unique opportunity to work at the forefront of NLP and Generative AI (GenAI) innovation, leveraging cutting-edge tools to deliver impactful solutions. As part of the TELUS family, you will collaborate with cross-functional teams, contribute to solving complex challenges, and drive measurable impact in customer interaction analytics.

*This is a 10 month contract*

What You’ll Do:

• Develop, deploy, and optimize NLP models and solutions to analyze and extract insights from large-scale text datasets
• Work extensively with Python and libraries such as TensorFlow, PyTorch, and HuggingFace
• Leverage Google Cloud Platform (GCP) tools, particularly Vertex AI, to build and manage scalable ML workflows
• Explore, fine-tune, and deploy Large Language Models (LLMs) for advanced generative AI use cases
• Analyze and enhance data pipelines for customer interaction data, including call center analytics, to deliver actionable insights
• Collaborate closely with stakeholders to understand business challenges and design data-driven solutions
• Present findings and actionable recommendations through clear and concise communication to both technical and non-technical stakeholders

Qualifications

What You Bring:

Must-Have Skills and Experience:

• Educational Background: Master's or PhD in Data Science, Computer Science, Statistics, Engineering, or a related field
• Programming Expertise: Proficiency in Python
• NLP Experience: Hands-on experience developing NLP models, including preprocessing, text classification, sentiment analysis, and vectorization/embedding techniques
• Generative AI Experience: Familiarity with LLM fine-tuning and prompt engineering
• Stakeholder Engagement: Strong interpersonal and communication skills to manage relationships with diverse stakeholders effectively
• Project Collaboration: Demonstrated ability to work in multidisciplinary teams in a dynamic, fast-paced environment

Highly Desirable:

• Cloud Expertise: Experience with Google Cloud Platform (GCP), especially Vertex AI for Machine Learning workflows
• Call Center Analytics: Knowledge of call center operations, including customer interaction trends and challenges
• Applied NLP: Experience in deploying NLP models to production environments for real-world use cases

Why Join Us?

• Work on cutting-edge projects in NLP and Generative AI with a talented and collaborative team
• Flexible workstyle, with the option for 100% remote work across Canada
• Access to TELUS’s industry-leading infrastructure and resources to solve challenging, impactful problems
• Opportunities for professional growth and development in a supportive and innovative environment

Why TELUS?

Be part of a forward-looking company that values innovation, collaboration, and growth. At TELUS, you’ll have the opportunity to explore exciting career paths, work in an inclusive environment, and make a genuine impact on our business and customers.

Salary Range: $86,000-$130,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Ready to Apply?

Join TELUS AI Insights and contribute to shaping the future of customer interaction analytics. Apply today to be part of a team that’s transforming insights into action with cutting-edge AI. TELUS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees