Data Processing Coordinator

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association  has an excellent opportunity available for a Data Quality Coordinator for our National Center Office.  This Position is remote.

In this role, you will be responsible for performing data quality management to accurately modify, monitor, and generate customer records and data in Customer Relationship Management (CRM) systems within established timeframes, using entry guidelines, and meeting entry benchmarks.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Identify inconsistent data definitions, missing data, and duplications in the various databases from reports or dashboard reviews. Work with appropriate team members to identify issues and recommend correction processes to prevent future inconsistencies and missing/duplicate data.
• Regularly review donor records. Report incorrectly categorized donations to the appropriate region and national contacts. Identify and follow correction procedures.
• Merge duplicate data streams. Contact and correct with appropriate department, team or internal record keeping.
• Audit listings of donor accounts and contacts. Work with staff to identify needed changes to contact data, donor records, Association volunteer assignments, etc. Input all changes as needed.

What to help get your resume to the top? Take a look at the experience we require: 

Qualifications

• High School diploma or equivalent
• Two (2) years of experience with comprehensive knowledge of Microsoft Office Suite, record keeping and data entry processes
• Strong customer service, data management, and communication skills
• The ability to pay close attention to detail

Preferred Experience:

• One (1) year of experience with Customer Relationship Management or similar customer database applications
• Good communication skills and initiates collaborating closely with staff
• Two (2) years of experience in data quality or auditing
• A working knowledge of how events are managed and financial coding
• Someone who enjoys a challenge in solving an issue, but is also okay with some repetitive work
• Can work remotely and manage time and priorities

Compensation & Benefits

The expected pay for this position is $25/Hr. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. 

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position. 
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities