Data Operations Analyst II

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 
Position Summary

As our Data Operations Analyst II, you will be responsible for onboarding and/or supporting new clients in the Cloudmed/R1 platform(s). This role works directly with client IT teams to acquire data files, validate data and imports into our applications. The Data Operations Analyst II works closely with project managers for new implementations, sales teams for implementations/client assessments and operations teams for ongoing support of clients once live.

Here’s what you will experience working as a Data Operations Analyst II: 

• Own complex client implementations from a data perspective - acquiring, importing, validating data and preparing proprietary systems and platforms ready for go-live.
• Engage with internal project team members during implementation projects.
• Manage the relationship between client IT to collaboratively work towards data that meets data specifications.
• Apply a deep understanding of healthcare data to solve problems for internal and external stakeholders.
• Serve as a technical mentor to Data Operation Analysts on the team.
• Data research and analysis – writing queries, analyzing results, identifying trends.
• Create reports around system performance (rules engine), client data trends and other business needs.
• Communicate/present research results to non-technical stakeholders (both internal and external).
• Script and automate data related processes.
• Resolve data duplication, ensure data received satisfies operational requirements spanning multiple service lines and solutions.
• Perform analysis of data acquired into Data Lake.
• Stakeholder management, request handling.
• Utilize Salesforce for tracking work and deliverables.

Required Skills:

• Demonstrated ability to learn and master new tools and processes.
• Ability to identify problems and ideate on how to improve/fix issues impacting the team and/or clients.

• Intellectual curiosity.
• Analytical and problem-solving skills.
• SQL (or similar) and SSIS mastery.
• Ability to partner and collaborate closely with both internal and external project/operational stakeholders and provide excellent communication to both technical and nontechnical stakeholders and teams.
• Familiarity/comfortability managing data pipelines.
• Ability to apply best practices and contribute to documentation.
• Detail oriented, organized, exercise good judgement, ability to manage multiple projects and prioritize own work.
• Identify/escalate issues to other teams (e.g., Product/Engineering) in a collaborative way.