Data and Administration Coordinator, PHP

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today! 

THE JOB: Data and Administration Coordinator, PHP

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $55,490 - $69,363 

The Data and Administration Coordinator, PHP reports to the Operations Manager and plays a pivotal role in supporting the Physician Health Program (PHP) by handling data and reporting related tasks, leading the operational execution of the Doctor Matching Service (D4D), and seamlessly handling high-level administrative responsibilities and participates in facilitating staff training, as needed.

Responsibilities include developing and executing annual plans for D4D and establishing operational goals in collaboration with the Operations Manager. Working autonomously, they manage the D4D caseload through strategically distributing cases to administrative staff and report on any rising issues or client complaints. While keeping policies and procedures up to date to maintain a high level of service standard, they support the Operations Manager in strategic relationship building with primary care partners inside and outside of the organization. They also compile, analyze, and report on data and KPIs and serve as the central point for data collection efforts. Based on their findings and insights from analytics, they propose new and innovative projects as appropriate.

Success requires strong communication, initiative, problem-solving skills, and attention to detail.

WHAT SUCCESS LOOKS LIKE 

Analytical Thinking (I):  

• Coordinates the information gathering and reporting process.
• Reviews trends and compares to expectations.
• Conducts research to define problems and prepares responses to anticipated questions.
• Prioritizes multiple issues and opportunities.
• Identifies relationships and linkages within several information sources.
• Anticipates issues that are not readily apparent on the surface.
• Identifies root causes and effects.
• Defines priorities within performance objectives.
• Reports and identifies areas that need guidance in order to resolve complex issues.
• Anticipates the possible outcome of potential solutions.

Building Relationships (I):  

• Establishes and maintains relationships and alliances.
• Shares information and readily determines to whom to go for relevant information.
• Seeks assistance and feedback in the problem solving process.
• Partners with others to achieve expectations.

Problem Solving (I):  

• Applies problem-solving methodologies and tools to diagnose and solve problems.
• Shows empathy and objectivity toward individuals involved in the issue.
• Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
• Recommends resource requirements and collaborates with impacted stakeholders.

Thoroughness (A):  

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department’s progress against established goals, objectives, service level targets, and project milestones.

• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.

Communication For Results (I):  

• Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving.
• Seeks and shares relevant information, opinions, and judgments.
• Handles conflict empathetically.
• Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING 

• An undergraduate degree or a specialized post-secondary diploma in a related field with minimum two years of related experience, or an equivalent level of related work experience in lieu of post-secondary education.
• Specialized knowledge in a technical or professional discipline, preferably in a health, not-for-profit, government or business sector, and an ability to apply technical/professional concepts and applications to tasks or activities.
• Adept at balancing major concurrent tasks and projects, and working with internal and external parties in a coordinated manner
• Demonstrated experience in utilizing and developing databases for tracking team activity and projects
• Excellent interpersonal, written, and verbal communication skills, able to represent the department with a high level of professionalism.
• Proven ability to respond to a wide variety of issues and deal with ambiguity and conflicting demands
• Effective writing skills and proven ability to develop clear and concise communication
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook.
  
  

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.