Data and Administration Coordinator, PHP

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today! 

THE JOB: Data and Administration Coordinator, PHP

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $55,490 - $69,363 

The Data and Administration Coordinator, PHP reports to the Operations Manager and plays a pivotal role in supporting the Physician Health Program (PHP) by handling data and reporting related tasks, leading the operational execution of the Doctor Matching Service (D4D), and seamlessly handling high-level administrative responsibilities and participates in facilitating staff training, as needed.

Responsibilities include developing and executing annual plans for D4D and establishing operational goals in collaboration with the Operations Manager. Working autonomously, they manage the D4D caseload through strategically distributing cases to administrative staff and report on any rising issues or client complaints. While keeping policies and procedures up to date to maintain a high level of service standard, they support the Operations Manager in strategic relationship building with primary care partners inside and outside of the organization. They also compile, analyze, and report on data and KPIs and serve as the central point for data collection efforts. Based on their findings and insights from analytics, they propose new and innovative projects as appropriate.

Success requires strong communication, initiative, problem-solving skills, and attention to detail.

WHAT SUCCESS LOOKS LIKE 

Analytical Thinking (I):  

• Coordinates the information gathering and reporting process.
• Reviews trends and compares to expectations.
• Conducts research to define problems and prepares responses to anticipated questions.
• Prioritizes multiple issues and opportunities.
• Identifies relationships and linkages within several information sources.
• Anticipates issues that are not readily apparent on the surface.
• Identifies root causes and effects.
• Defines priorities within performance objectives.
• Reports and identifies areas that need guidance in order to resolve complex issues.
• Anticipates the possible outcome of potential solutions.

Building Relationships (I):  

• Establishes and maintains relationships and alliances.
• Shares information and readily determines to whom to go for relevant information.
• Seeks assistance and feedback in the …