CX Tooling Engineer
Remote
Our mission: to eliminate every barrier to mental health.
At Spring Health, weâre on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right timeâwhether itâs therapy, coaching, medication, or beyondâtailored to each individualâs needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, weâve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. Weâre just getting startedâjoin us on our journey to make mental healthcare accessible to everyone, everywhere.
We are looking for an experienced CX Tooling Engineer - Zendesk to join our Operations Department. In this role, you will be responsible for developing efficiencies and optimizing workflows within our Zendesk platform and other associated applications (e.g., Talkdesk), creating innovative solutions to enhance the customer and provider experience. Youâll work cross-functionally across Spring Health, ensuring our tools support the needs of our rapidly evolving organization. This is an exciting opportunity to make a direct impact by enabling our teams to operate more effectively and provide exceptional support to our users.
Key Responsibilities:
- Zendesk & Talkdesk Development
- Design, implement, and maintain optimized workflows and processes within Zendesk to improve operational efficiency for the Operations Team.
- Develop and configure custom solutions in Zendesk, including automation, triggers, macros, and custom apps.
- Work with Talkdesk integrations to streamline communication processes and provide enhanced support experiences.
- Stakeholder Collaboration & Cross-Functional Support
- Collaborate closely with stakeholders across Operations, Product, and Engineering teams to understand business needs, gather requirements, and prioritize requests for tooling enhancements.
- Act as âŚ
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RestrictionsRemote
Benefits/PerksBenefits Competitive total rewards Competitive total rewards package Competitive total rewards package including stock options and benefits Dental FSA Health HSA Impactful role Impactful work Innovative environment One medical account Professional development Remote work Stock options Stock options and benefits Vision
Tasks- Collaborate with stakeholders
- Collaboration
- Develop workflows
- Documentation
- Maintain documentation
- Manage tool updates
- Optimize Zendesk
- Problem solving
- Provide training
- Recruiting
Accountability ACT Automation Budget management Coaching Collaboration Communication Cross-functional Collaboration Customer Satisfaction Data analysis Data-Driven Insights Documentation Engineering Equity Healthcare Mental Health Mental healthcare Operational Efficiency Operations Optimization Organization Organizational Precision Mental Healthcare Process Improvement Stakeholder Collaboration Talkdesk Training Workflow Optimization Zendesk
Experience3 years
Education