Customer Support Representative - Bilingual in Dutch

About Rocket Lawyer   We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.   We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About the Role

Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people.We foster an environment of diversity with strong company culture and offer remote flexibility.

Responsibilities

• A customer-centric mindset
• You'll play a major role in ensuring long-term customer satisfaction
• The Customer Service Representative is providing the highest quality customer experience
• To support and retain our customers, you will be required to understand customer's legal needs and educate them on offerings that would most benefit them

Requirements

• Bilingual in English and Dutch
• Bachelor degree preferred
• Polished and professional demeanor with excellent verbal and written skills for both English and Dutch
• Must be comfortable handling a high volume of emails and/or calls
• Punctual and consistent attendance is required
• Must be available for overtime or weekend hours, as needed
• Helpful demeanor with excellent chat and phone skills
• Energetic and highly organized, shows initiative and takes ownership of issues
• Ability to multi-task with strong attention to detail
• Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased

Benefits & Perks

• 25 days holiday plus banks holidays 
• 10 days sick pay
• 5% employer contribution Pension and 3% employee, 8% in total 
• Private health & dental insurance (after 2 years service)
• Cycle to work 
• Flexi time
• Discounted gympass
• Employee referral program 
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

All Locations £26,000—£29,000 GBP

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