Customer Support Executive – Voice Process (Work From Home)

We are hiring for the position of Customer Service Executive – Blended Voice & Chat Process (Work From Home). This role involves handling 50% voice calls and 50% chat support, depending on client requirements. Candidates will be responsible for resolving customer queries, delivering excellent service, and maintaining client satisfaction.

 

Key Responsibilities:

• Interact with customers via inbound/outbound calls and chat support.
• Understand customer concerns and provide timely resolutions using available tools and resources.
• Deliver service in alignment with defined KPIs.
• Maintain accurate and complete records of customer interactions.
• Provide product/service information clearly and professionally.
• Escalate complex issues to higher authorities where necessary.
• Promote additional products or services based on customer needs.
• Participate in team improvement and customer satisfaction initiatives.

Candidate Requirements:

Education: Undergraduate or Graduate (any stream).

Experience: Fresher or experienced candidates welcome.

Languages: Fluent in Hindi and English (mandatory).

Skills:

• Excellent communication and interpersonal skills.
• Basic computer knowledge and typing proficiency.
• Ability to multitask and adapt in a fast-paced environment.
• Patience, empathy, and a customer-first attitude.
• Willingness to work in rotational shifts and flexible schedules.

Work Schedule:

Shift: 9-hour shifts, 24/7 rotational.

Working Days: 6 days a week with 1 rotational week off.

Salary & Benefits:

• Salary: Up to ₹20,000/month (CTC) for both freshers and experienced.
• Bonus: ₹4,000 quarterly bonus (every 3 months) in addition to take-home salary.

Work From Home Requirements:

Candidates must have their own system with the following configuration:

• Operating System: Windows 10 or 11
• RAM: Minimum 8GB
• Processor: Intel i3 or i5
• Accessories: Headphones or Headset (mandatory)
• Stable Internet Connection

Note:

Only candidates meeting the above system requirements will be considered for this role.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Startek is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

*** DISCLAIMER***

With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.

These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters.  All communication from Startek will have an email address from  “startek.com”. 

Additionally, a scam message can request funds or other personal information prior to the offer letter being released.  This is not a standard operating procedure for Startek to be employed with the organization.

Startek is not responsible for any fraudulent representing the company.