Customer Success Representative

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Reimbursement Customer Success Specialist to join our team.  ((Remote Friendly - - West Coast Preferred - PST))  Work 9 am - 5 pm PST

Responsibilities

• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks
• Work cross-functionally (e.g., Customer Success, Reimbursement, Sales) to ensure we meet/exceed company goals
• Answer all patient calls and email inquiries to learn about and address their needs, complaints, or other issues related to insurance billing
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring they feel supported and valued
• Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
• Understand and strive to meet or exceed call metrics while providing excellent consistent customer service

Qualifications

• Ability to communicate effectively with patients by telephone and email
• Results oriented, highly energetic, dynamic individual with hands-on mentality
• Proven ability to learn new skills quickly and adapt to new processes smoothly
• Excellent customer service skills and ability to connect with healthcare professionals across a variety of roles (physicians, care team members, pathologists, etc.)
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Prior experience working credit balances
• Highly analytical and detail-oriented
• Demonstrate Tempus’ Values by acting with integrity, respect, and trust

Required Education & Experience

• Bachelor’s Degree or Associate's Degree or  2+ years healthcare revenue cycle / billing operations 
• Bilingual strongly preferred (Spanish)
• Familiar with laboratory billing, EDI enrollment, payer portals, Quadax a plus
• Experience with Microsoft Office (e.g. Excel, Word) and Google Suite (e.g. Sheets, Docs)
• Zendesk experience a plus
• Experience working with virtual teams a plus

 

 

 

#LI-SH1 #LI-Hybrid #LI-Remote #LI-OnsiteThe expected salary range below is applicable if the role is performed from [California] and may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits, depending on the position.California Pay Range$45,000—$55,000 USD

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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