Customer Success Manager-Spanish Speaking - US-MD-Lanham//US-Remote

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Customer Success Manager will help define the way that we work with our customers and design the strategy we apply at both a macro and micro level. In addition to leading our customers from pre-sale through onboarding and the rest of their journey with edX for Business. The CSM will require a “builder mentality” to refine the function as we establish customer goals and design programs that best serve those goals. This person will ensure the customer is prepared to take full advantage of their investment in transforming their organization. This is a cross-functional role where you will work closely with Enterprise Support, Product, BI, Sales, and Marketing. You must be able to speak and write fluent Spanish. 

Responsibilities Include, But Are Not Limited To:

• Onboard new edX For Business customers, including pre-sale support to help the customer identify their transformation goals and how edX will get them there. 
• Develop a trusted advisor relationship with clients through a structured and ad hoc communication cadence as you guide them through achieving their goals and the life of their contract. 
• Analyze customer and learner data through multiple platforms in order to establish progress against internal and …