Customer Success Manager I (Remote) - Las Vegas, Nevada - FinTech Innovation Center
Department: Venuetize
Employment Type: Full Time
Location: Las Vegas, Nevada - FinTech Innovation Center
Reporting To: Senior Director Customer Success
Description
We are seeking a highly dedicated and skilled Loyalty Customer Success Manager to join our team. In this role, you will be responsible for managing our Venuetize product, and ensuring seamless communication and coordination between the client and our internal teams. The successful candidate will play a critical role in setting expectations, managing projects, and maintaining long-term customer relationships.The ideal candidate will have a background in the sports and entertainment industry.
The selected candidate will be expected to travel to customer sites approximately 1 week a month.
What Will You Be Doing?
- Serve as the primary point of contact for the Venuetize product, managing both support and projects.
- Proactively communicate changes to clients and internal teams, seeking necessary approvals.
- Maintain accurate documentation of meetings, decisions, and action items.
- Develop and implement customer programs focused on fostering long-term relationships and engagement.
- Collaborate with clients to identify goals, define evaluation metrics, and execute product strategies.
- Identify new business opportunities and effectively communicate the value of additional Company services.
- Build strong customer relationships, addressing inquiries and requests promptly.
- Provide ongoing product support and share best practices with clients.
- Collaborate with internal teams to enhance the customer experience, proactively resolve issues, and contribute to product and process improvements.
- Act as a liaison between internal support teams and clients, investigating and resolving escalated customer issues.
- Conduct regular client health checks, assess renewal risk, and collaborate with internal teams to ensure successful renewals.
- Prepare and educate customers on new features and releases.
Skills, Knowledge, & Expertise Needed for the Job:
- Experience in a customer-facing role, preferably within the industry.
- Experience with complex enterprise solutions.
- Proven ability to manage multiple customer accounts, develop opportunities, and exceed new business targets.
- Advanced understanding of Sports and Entertainment industry and Venuetize product lines.
- Familiarity with product marketing principles and brand image.
- Strong communication, interpersonal, and customer service skills.
- Project management skills.
- Demonstrated problem-solving abilities.
- Proficiency in Microsoft Office applications.
- Experience working with Mobile technologies
Why Us?
- Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
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Job Profile
Regions Countries Benefits/Perks401(k) with company match Adoption Assistance Culture of respect and transparency Dental Discretionary Time Off Discretionary Time Off (DTO) Gym reimbursement Life Insurance Maternity and paternity leave Medical Medical, Dental, Vision Pet Insurance Recognition as a Top Workplace Top Workplace awards in 2022 Vision
SkillsCommunication Customer-facing role Customer service Enterprise solutions Microsoft Office Mobile technologies Problem-solving Product Marketing Project Management Sports and Entertainment industry knowledge
Tasks- Collaborate with internal teams
- Communicate changes to clients and internal teams
- Conduct client health checks
- Develop customer programs
- Identify new business opportunities
- Manage Venuetize product
- Prepare and educate customers on new features
- Provide ongoing product support
Travel to customer sites approximately 1 week a month
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