Customer Success Associate

At PrintScan "A First Advantage Company", people are at the heart of everything we do. This mindset spans from our customers and partners, to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career, and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.  

What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.

Who You Are:

• You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
• As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
• An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

This role is 100% work from home. Working from the United States with preference given to candidates located in the Eastern Standard Time zone.

What You'll Do 
A successful Customer Success Associate on the Infinite ID team would excel in building and maintaining strong relationships with a diverse customer base, ensuring their seamless experience with our systems. This role involves proactive communication, effective resolution of technical issues, and insightful handling of customer feedback to continually enhance service quality. The account manager serves as a key connector between customers and the company, driving satisfaction through exceptional support and strategic problem-solving.

• Customer Relationship Management: Serve as the primary liaison for over 300 customer sites, fostering strong, supportive relationships through regular, effective communication.
  Onboarding and …